Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Senior Program Manager, Customer Ops & Experience

Socket.dev

Etsy seeks a Senior Program Manager for Customer Operations (CO) to lead high-priority initiatives, partnering with ops, product, analytics and engineering. You will guide strategy, roadmaps, and governance to improve customer experience and operational efficiency. Expect equity, annual bonus, and comprehensive benefits as part of the total rewards package. You may need to be in Brooklyn office once or twice weekly. #J-18808-Ljbffr Socket.dev

Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Senior Program Manager, Customer Ops & Experience in New York, NY vacancy
  • Etsy, Inc. is seeking a Senior Program Manager to join our Customer Operations (CO) organization in a full-time role. You will lead high-priority cross...  ...and drive operational excellence to improve customer experience. The role requires presence in Etsy’s Brooklyn Office... 
    Senior
    Full time
    Work at office

    Etsy, Inc.

    New York, NY
    2 days ago
  • $154.2k - $192.8k

     ...Senior Customer Support Controls & Governance Program Manager San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States In...  ...We're looking for someone who: ~7+ years of experience in Program Management, Operations, Risk, Compliance... 
    Senior
    Remote work

    Mercury

    New York, NY
    1 day ago
  • $150.1k - $227k

    To get the best candidate experience, please consider applying for a...  ...where humans with agents drive customer success together. Here,...  ...Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible...  ...working with grant-funded programs.Your ImpactCustomer... 
    Senior
    Full time
    Work at office
    Flexible hours
    Shift work
    3 days per week

    Salesforce

    New York, NY
    1 day ago
  • Harvey is seeking a Program Manager, Customer Engagement & Community to help build and scale programs that turn customers into advocates, deepen loyalty, and strengthen Harvey’s customer community. This role spans customer marketing, community, advocacy, events, research... 
    Senior

    Harvey

    New York, NY
    3 days ago
  • Tensec is seeking a Lead Program Manager to join the GTM Excellence team in New York. In this role, you will manage and evolve the Ad Review...  ...program, improving efficiency and driving quality. Your experience in operations and vendor management is crucial. This hybrid... 
    Senior

    Tensec

    New York, NY
    4 days ago
  • A leading IT staffing company is seeking a Program Manager IV to manage vendor and program operations remotely. The role involves overseeing...  ...compliance. Ideal candidates will have over 7 years' experience in program management, strong operational skills, and excellent... 
    Senior
    Remote job

    Dexian

    New York, NY
    3 days ago
  •  ...rapidly deliver seamless experiences with lower risk. Our...  ...individual to join our Customer Success team as a Customer Success Manager. If you’re passionate about...  ...’ usage of GraphOS. Own program and delivery management...  ...narratives. Experience with Git/Ops, Observability, and... 
    Senior
    Remote work

    Apollo GraphQL

    New York, NY
    3 days ago
  • Program Manager, Customer Experience - Broadband 1 week ago Be among the first 25 applicants At Sand Cherry Associates, we excel in the design and delivery of strategic customer‑centric initiatives through digitally‑native, data‑empowered solutions. Our client's confidence... 
    Immediate start
    Remote work

    Sand Cherry

    New York, NY
    3 days ago
  • $159.8k - $239.6k

     ...inflection point. With 1500+ customers in 60+ countries, strong...  ...Overview Harvey is seeking a Program Manager, Customer Engagement & Community...  ..., create high‑quality experiences, and move fluidly between strategy...  ...; comfortable engaging with senior customers, power users,... 

    jobr.pro

    New York, NY
    5 days ago
  • DoorDash is seeking a Senior Associate for Customer Experience - Safety to lead cross-functional efforts in preventing and responding to critical safety...  ...actionable solutions. The role requires 3-5 years in strategy/ops or related fields, strong analytical abilities, and a... 
    Senior

    DoorDash USA

    New York, NY
    3 days ago
  • Anaplan is seeking a Sr. Manager of Customer Success Operations for the AMER region. You will architect day-to-day post-sales operations and the future operating model for our largest, fastest-growing region, acting as a trusted advisor to CS leadership to drive revenue... 
    Senior

    Anaplan Inc

    New York, NY
    2 days ago
  • $112k - $160k

    A global consulting firm is seeking a Senior Product Manager to define and drive the strategy for both physical and digital products. You will...  ...outcomes. The ideal candidate will possess 3-5 years of experience in product management, strong analytical skills, and proficiency... 
    Senior

    Frog

    New York, NY
    5 days ago
  • An established industry player is seeking a dynamic Program Manager to support their Sales team. In this role, you will leverage your project management and data analysis skills to tackle business challenges and provide valuable insights. You will be responsible for managing... 
    Senior

    Aditi Consulting

    New York, NY
    1 day ago
  • Shopbop is seeking a Technical Program Manager to coordinate cross-team initiatives across marketing technology domains, including outbound...  ...to deliver measurable outcomes while advancing AI-native solutions for personalized customer experiences. #J-18808-Ljbffr Shopbop
    Senior

    Shopbop

    New York, NY
    3 days ago
  • Bastion is seeking a Senior Manager, Customer Support Operations to build and run the customer support function for enterprise partnerships in the US, with preference for NYC but remote work is allowed nationwide. You will triage real cases, refine knowledge bases, and... 
    Senior
    Remote work

    Bastion

    New York, NY
    4 days ago
  •  ...Senior Manager, Analytics, Customer Experience The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers spanning... 
    Senior

    DoorDash

    New York, NY
    2 days ago
  • $114.7k - $130.9k

    Capital One Financial is looking for a Product Manager to enhance customer experiences and manage product strategies. This position involves collaboration with technical teams to create intuitive products that serve tens of millions of customers. Qualified candidates should... 
    Senior

    Capital One Financial

    New York, NY
    3 days ago
  •  ...Patient And Customer Experience Manager Manages, plans, and organizes the staff and activities of...  ...evaluates Patient and Customer Experience programs, initiatives and other related...  ...short as well as long range goals to senior leadership. Allocates funds and monitors... 
    Senior
    Hourly pay
    Local area

    FlexStaff Careers

    New York, NY
    2 days ago
  •  ...this full-time role you will own and manage a portfolio of customer accounts, serving as the primary strategic...  ...you will deliver a seamless customer experience while demonstrating ROI and...  ...into actionable insight for Product, Ops, and OnboardingAI & AutomationLeverage... 
    Senior
    Full time
    Work at office
    Flexible hours
    Shift work

    Hivebrite

    New York, NY
    3 days ago
  • $127.2k - $185k

    We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network...  ...shape how Amazon evolves its fastest delivery experiences.Key job responsibilities- Own the expansion... 
    Senior
    Full time
    Temporary work
    Apprenticeship
    Seasonal work
    Flexible hours

    Amazon

    New York, NY
    5 days ago
  • PointClickCare is seeking a Manager, Customer Support, to lead a team of solutions analysts...  ...collaboration with Product, SaaS Ops, and other teams, acting as a...  ...energy and a passion for customer experiences, reporting to the Senior Director, Customer Support. #J-188... 
    Senior

    Socket.dev

    New York, NY
    4 days ago
  •  ...ROLEBlink Health is looking for a Senior Program Manager, People Operations to own...  ...while bringing deep People Ops expertise across a broader...  ...a high-quality employee experience throughoutMonitor evolving...  ...that both deeply impacts its customers and is able to provide its... 
    Senior
    Local area
    Flexible hours

    Blink Health

    New York, NY
    4 days ago
  • $135k - $145k

     ...Sr. Manager, Customer Experience & Retention We are hiring a Senior Manager, Customer Experience & Retention to join our CX team. This position reports to the...  ...data and creative execution, scaling signature programs like Surprise & Delight and VIP personalization... 
    Senior
    Summer work
    Work at office

    Away Travel

    New York, NY
    1 day ago
  • $130k - $180k

     ...how millions of fans experience the NFL. In this role,...  ...biggest fan engagement programs. Responsibilities Translate...  ...insight. Define and manage KPIs for fan...  ...Qualifications 7+ years in customer or fan data analytics,...  ...presenting directly to senior stakeholders. Advanced... 
    Senior
    Hourly pay
    Work at office
    Local area
    Remote work
    Relocation

    National Football League (NFL)

    New York, NY
    5 days ago
  • $269.4k - $370.48k

     ...As a Senior Enterprise Account Executive,...  ...business acumen, a customer-centric approach,...  ...through robust account management. Coordinate...  ...Enterprise (closing) Sales Experience ~ Experience...  ..., contact People Ops at ****@*****.***...  ...Contract Compliance Programs (OFCCP) website at... 
    Senior
    Contract work
    For contractors
    For subcontractor
    Work at office
    Immediate start

    LaunchDarkly

    New York, NY
    3 days ago
  • $130k - $150k

     ...’s platform transforms complex benefits experiences into intuitive, seamless, and ongoing interactions...  ...hiring a self-motivated and data savvy customer advocate with a natural ability to build...  ...about building relationships and managing stakeholders as your authentic self... 
    Senior
    Work at office

    Nayya Health

    New York, NY
    2 days ago
  • $121.7k - $152.1k

     ...Senior Customer Support Operations Readiness Program Manager San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States In...  ...needs. What We're Looking For: ~3-5 years of experience in operations readiness, support operations, enablement... 
    Senior
    Remote work

    Mercury

    New York, NY
    1 day ago
  • $115k - $125k

    Senior Customer Success ManagerDrive CB Insights' growth as part of our Customer Success team....  ...The CB Insights Senior Customer Success Manager (or as known at CB Insights, a Forward...  ...account management and/or customer success experience, preferably within enterprise software... 
    Senior

    CB Insights

    New York, NY
    2 days ago
  • $80k - $140k

     ...brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies...  ...directly impact millions of customer experiences, drive marketplace innovation, and shape...  ...operational execution, and advanced program access. Our inclusive team values... 
    Senior
    Work at office
    Local area
    Flexible hours

    Amazon

    New York, NY
    2 days ago
  •  ...Senior Program Manager New York, NY; Pittsburgh, PA Blink Health is the...  ...and a best-in-class patient experience at scale. As the business...  ...insights and action items from Ops WBRs (Weekly Business...  ...that both deeply impacts its customers and is able to provide its... 
    Senior
    Work at office
    Shift work

    Blink Health

    New York, NY
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Program Manager, Customer Ops & Experience. Be the first to apply!