Senior Program Manager, Customer Ops & Experience
Socket.dev
Etsy seeks a Senior Program Manager for Customer Operations (CO) to lead high-priority initiatives, partnering with ops, product, analytics and engineering. You will guide strategy, roadmaps, and governance to improve customer experience and operational efficiency. Expect equity, annual bonus, and comprehensive benefits as part of the total rewards package. You may need to be in Brooklyn office once or twice weekly. #J-18808-Ljbffr Socket.dev
- Etsy, Inc. is seeking a Senior Program Manager to join our Customer Operations (CO) organization in a full-time role. You will lead high-priority cross... ...and drive operational excellence to improve customer experience. The role requires presence in Etsy’s Brooklyn Office...SeniorFull timeWork at office
$154.2k - $192.8k
...Senior Customer Support Controls & Governance Program Manager San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States In... ...We're looking for someone who: ~7+ years of experience in Program Management, Operations, Risk, Compliance...SeniorRemote work$150.1k - $227k
To get the best candidate experience, please consider applying for a... ...where humans with agents drive customer success together. Here,... ...Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible... ...working with grant-funded programs.Your ImpactCustomer...SeniorFull timeWork at officeFlexible hoursShift work3 days per week- Harvey is seeking a Program Manager, Customer Engagement & Community to help build and scale programs that turn customers into advocates, deepen loyalty, and strengthen Harvey’s customer community. This role spans customer marketing, community, advocacy, events, research...Senior
- Tensec is seeking a Lead Program Manager to join the GTM Excellence team in New York. In this role, you will manage and evolve the Ad Review... ...program, improving efficiency and driving quality. Your experience in operations and vendor management is crucial. This hybrid...Senior
- A leading IT staffing company is seeking a Program Manager IV to manage vendor and program operations remotely. The role involves overseeing... ...compliance. Ideal candidates will have over 7 years' experience in program management, strong operational skills, and excellent...SeniorRemote job
- ...rapidly deliver seamless experiences with lower risk. Our... ...individual to join our Customer Success team as a Customer Success Manager. If you’re passionate about... ...’ usage of GraphOS. Own program and delivery management... ...narratives. Experience with Git/Ops, Observability, and...SeniorRemote work
- Program Manager, Customer Experience - Broadband 1 week ago Be among the first 25 applicants At Sand Cherry Associates, we excel in the design and delivery of strategic customer‑centric initiatives through digitally‑native, data‑empowered solutions. Our client's confidence...Immediate startRemote work
$159.8k - $239.6k
...inflection point. With 1500+ customers in 60+ countries, strong... ...Overview Harvey is seeking a Program Manager, Customer Engagement & Community... ..., create high‑quality experiences, and move fluidly between strategy... ...; comfortable engaging with senior customers, power users,...- DoorDash is seeking a Senior Associate for Customer Experience - Safety to lead cross-functional efforts in preventing and responding to critical safety... ...actionable solutions. The role requires 3-5 years in strategy/ops or related fields, strong analytical abilities, and a...Senior
- Anaplan is seeking a Sr. Manager of Customer Success Operations for the AMER region. You will architect day-to-day post-sales operations and the future operating model for our largest, fastest-growing region, acting as a trusted advisor to CS leadership to drive revenue...Senior
$112k - $160k
A global consulting firm is seeking a Senior Product Manager to define and drive the strategy for both physical and digital products. You will... ...outcomes. The ideal candidate will possess 3-5 years of experience in product management, strong analytical skills, and proficiency...Senior- An established industry player is seeking a dynamic Program Manager to support their Sales team. In this role, you will leverage your project management and data analysis skills to tackle business challenges and provide valuable insights. You will be responsible for managing...Senior
- Shopbop is seeking a Technical Program Manager to coordinate cross-team initiatives across marketing technology domains, including outbound... ...to deliver measurable outcomes while advancing AI-native solutions for personalized customer experiences. #J-18808-Ljbffr ShopbopSenior
- Bastion is seeking a Senior Manager, Customer Support Operations to build and run the customer support function for enterprise partnerships in the US, with preference for NYC but remote work is allowed nationwide. You will triage real cases, refine knowledge bases, and...SeniorRemote work
- ...Senior Manager, Analytics, Customer Experience The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers spanning...Senior
$114.7k - $130.9k
Capital One Financial is looking for a Product Manager to enhance customer experiences and manage product strategies. This position involves collaboration with technical teams to create intuitive products that serve tens of millions of customers. Qualified candidates should...Senior- ...Patient And Customer Experience Manager Manages, plans, and organizes the staff and activities of... ...evaluates Patient and Customer Experience programs, initiatives and other related... ...short as well as long range goals to senior leadership. Allocates funds and monitors...SeniorHourly payLocal area
- ...this full-time role you will own and manage a portfolio of customer accounts, serving as the primary strategic... ...you will deliver a seamless customer experience while demonstrating ROI and... ...into actionable insight for Product, Ops, and OnboardingAI & AutomationLeverage...SeniorFull timeWork at officeFlexible hoursShift work
$127.2k - $185k
We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network... ...shape how Amazon evolves its fastest delivery experiences.Key job responsibilities- Own the expansion...SeniorFull timeTemporary workApprenticeshipSeasonal workFlexible hours- PointClickCare is seeking a Manager, Customer Support, to lead a team of solutions analysts... ...collaboration with Product, SaaS Ops, and other teams, acting as a... ...energy and a passion for customer experiences, reporting to the Senior Director, Customer Support. #J-188...Senior
- ...ROLEBlink Health is looking for a Senior Program Manager, People Operations to own... ...while bringing deep People Ops expertise across a broader... ...a high-quality employee experience throughoutMonitor evolving... ...that both deeply impacts its customers and is able to provide its...SeniorLocal areaFlexible hours
$135k - $145k
...Sr. Manager, Customer Experience & Retention We are hiring a Senior Manager, Customer Experience & Retention to join our CX team. This position reports to the... ...data and creative execution, scaling signature programs like Surprise & Delight and VIP personalization...SeniorSummer workWork at office$130k - $180k
...how millions of fans experience the NFL. In this role,... ...biggest fan engagement programs. Responsibilities Translate... ...insight. Define and manage KPIs for fan... ...Qualifications 7+ years in customer or fan data analytics,... ...presenting directly to senior stakeholders. Advanced...SeniorHourly payWork at officeLocal areaRemote workRelocation$269.4k - $370.48k
...As a Senior Enterprise Account Executive,... ...business acumen, a customer-centric approach,... ...through robust account management. Coordinate... ...Enterprise (closing) Sales Experience ~ Experience... ..., contact People Ops at ****@*****.***... ...Contract Compliance Programs (OFCCP) website at...SeniorContract workFor contractorsFor subcontractorWork at officeImmediate start$130k - $150k
...’s platform transforms complex benefits experiences into intuitive, seamless, and ongoing interactions... ...hiring a self-motivated and data savvy customer advocate with a natural ability to build... ...about building relationships and managing stakeholders as your authentic self...SeniorWork at office$121.7k - $152.1k
...Senior Customer Support Operations Readiness Program Manager San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States In... ...needs. What We're Looking For: ~3-5 years of experience in operations readiness, support operations, enablement...SeniorRemote work$115k - $125k
Senior Customer Success ManagerDrive CB Insights' growth as part of our Customer Success team.... ...The CB Insights Senior Customer Success Manager (or as known at CB Insights, a Forward... ...account management and/or customer success experience, preferably within enterprise software...Senior$80k - $140k
...brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies... ...directly impact millions of customer experiences, drive marketplace innovation, and shape... ...operational execution, and advanced program access. Our inclusive team values...SeniorWork at officeLocal areaFlexible hours- ...Senior Program Manager New York, NY; Pittsburgh, PA Blink Health is the... ...and a best-in-class patient experience at scale. As the business... ...insights and action items from Ops WBRs (Weekly Business... ...that both deeply impacts its customers and is able to provide its...SeniorWork at officeShift work
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