Field & L2 Support Technician - Radiology IT Services | 1063344 Revel IT

OUR GOAL: Treat our consultants and clients the way we would like others to treat us! Field & L2 Support Technician – Radiology IT Services Location: Columbus Ohio Multiple Imaging Center Locations (Local Travel Required) Job Summary: We are seeking a versatile and driven IT professional to serve as the eyes and hands in the field for radiology IT operations. This hybrid role combines on-site field support, Level 2 troubleshooting, and basic networking tasks to maintain the stability and performance of systems critical to radiology workflows. You will support imaging center users directly while coordinating with central IT teams to maintain, optimize, and expand infrastructure. Key Responsibilities: Provide on-site technical support for radiology imaging centers, addressing hardware, software, and connectivity issues. Troubleshoot workstations, imaging devices, printers, and radiology-specific software including PACS, RIS, PowerScribe, and EPIC. Serve as an extension of centralized L2 support by executing field-based troubleshooting, installations, and escalations. Perform basic networking tasks, including cable testing, port tracing, and light configuration of switches and firewalls. Assist with the racking, unracking, and physical setup of IT equipment in data centers, telecom rooms, and office environments. Monitor system performance on-site, identify anomalies,escalate issues as needed, and thoroughly document resolutions. Assist with technology rollouts, imaging center onboarding, equipment refreshes, and site surveys. Maintain accurate local inventory of IT equipment, accessories, and spares. Collaborate with IT teams to improve support processes and infrastructure reliability based on field insights and user feedback. Deliver high-quality support with urgency and empathy, recognizing the impact IT has on clinical care and patient outcomes. Qualifications: Proficiency in desktop support (Windows OS, workstation/peripheral troubleshooting). Working knowledge of radiology systems and workflows is highly desirable. Experience performing basic switch/router configuration and firewall troubleshooting. Comfortable handling physical IT setup tasks and equipment installations. Excellent problem-solving skills, attention to detail, and documentation practices. Strong interpersonal and communication skills; ability to support both clinical and technical users. Valid driver’s license and reliable transportation (travel to multiple sites required).Travel occurs a couple of times per month, not daily. Ability to lift and transport equipment up to 40 lbs. Reference:1063344 Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles! Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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