Court Administration Assistant

Court Administration AssistantThe Court Administration Assistant provides administrative support to the Court Reporters department in a high-volume work environment that experiences multi changes throughout the day which requires flexibility, the ability to multi-task, have strong interpersonal skills, use strong organizational and communication skills to provide exemplary service, both internally (court reporters, judicial officers, division staff, etc.) and externally (the public, attorneys, etc.), ensuring that the needs of the Court are met effectively.The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.Position QualificationsWe recognize your time is valuable, so please apply if you meet the following required qualifications :High School Diploma or GEDTwo (2) years of general clerical or administrative experience OR An equivalent combination of post-secondary education and job-related experience may substitute on a year-for-year basisKnowledge, skills, and abilities:Knowledge of principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfactionSkill in the use of computer applications including spreadsheets, databases, and word processing and scheduling software.Skill in written and verbal communication with others to convey information effectivelyProviding exemplary customer serviceLearn policies, procedures, and guidelines established by the CourtRespond courteously to concerns of the public, attorneys, and employeesUse effective time management skills to handle multiple tasks at one timeExcel in a high volume and time-sensitive work environmentEstablish and maintain effective working relationships with othersUnderstand and accurately brief oral and written instructionsMake sound decisions in accordance with regulations, policies, and proceduresWork as a member of a team with minimal supervisionEssential Job TasksProvides administrative support to the department, which includes scheduling court reporters to hearings and trials.Directs the public to appropriate court programs, resources, facilities and outside agencies.Responds to inquiries regarding court reporter transcripts, answers questions from the public, attorneys, judicial officers, and judicial branch staff.Performs a variety of case research functions, which may include reviewing case status in our case management system (iCIS).Uses ICIS and other court software to assist customers with case information.Assists in scheduling court reporters for their next day assignment, which includes researching hearings and trials.Conducts office clerical work (copies, errands, organization)Conducts the ordering of departmental supplies and monitors inventory of supplies.Archiving past schedules in an organized and timely matter.Processes all Grand Jury Transcripts and invoices for payment.May be required to conduct other duties as assigned.