Service Contract Administrator (Hybrid)

Job Description

Job Description

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.What We OfferComprehensive health benefits (medical, dental, vision) starting on day oneAnnual BonusPaid vacation, personal days, and holidays401(k) and profit sharingTuition reimbursementEmployee wellness programOnsite gymA supportive, family-owned work environmentHybrid work arrangement What You'll DoAs a Service Contract Administrator, you will oversee the administration and governance of Skytron's service contract portfolio, ensuring agreements are accurately established, maintained, renewed, and executed. You'll partner with Sales, Service, Finance, and Customer Service to maintain contract integrity, support billing accuracy and revenue recognition, and drive operational efficiency. In this role, you will:Manage the service contract lifecycle by creating, maintaining, renewing, amending, and auditing service contracts to ensure accurate coverage, service delivery, billing, and compliance with company policiesPartner with Finance, Accounting, Sales, and Service to ensure contract billing, renewals, invoicing, warranty validation, reimbursements, and revenue recognition activities are completed accurately and on timeServe as the primary point of contact for contract-related matters, partnering with Sales, Customer Service, Service Administration, Technical Support, Finance, and Management to resolve issues and maintain contract integrityMaintain dashboards, KPIs, and contract reporting to monitor renewals, utilization, profitability, compliance, and operational performance, providing actionable business insightsIdentify opportunities to improve contract workflows, standardize processes, and optimize contract data, pricing, and business rules to enhance accuracy, compliance, and operational efficiencyHandle other duties and responsibilities as periodically assigned or requestedWhat You'll BringWe're looking for a detail-oriented professional who can manage competing priorities with sound judgment while building strong relationships across departments. The ideal candidate will:Communicate clearly, seek understanding, and encourage feedback while exhibiting a high level of professionalismFollow work instructions, procedures, and company policies with strong attention to detailMaintain a productive schedule, timeline, and goals, while acting proactively and using sound judgmentDemonstrate a desire to assist others, promoting positive behavior with internal and external customersBe consistently punctual and dependable in attendanceQualificationsAssociate 's or Bachelor's degree in Business, Operations, Finance, or a related field preferred3–5 years of experience in service administration, contract administration, operations, or business process analysisExperience with ERP systems (IFS preferred)Ability to understand technical details and interpret them as necessary to coordinate and communicate with internal and external stakeholdersStrong analytical, organizational, and problem-solving skillsAdvanced Microsoft Excel skillsExcellent communication and cross-functional collaboration abilitiesAbility to manage multiple priorities in a fast-paced environmentIf you need assistance with the application process or would like to request a paper application, please contact Skytron's Human Resources Department at View phone number on us.fitly.work.We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.