SMB Account Manager

divh2SMB Account Manager/h2pAtlanta, GA/ph3The Position/h3pCallRail is scaling, and we are looking for a Senior Account Manager to join our Back to Base motion. This is not a maintenance role; it is a strategic growth position where you will capitalize on the rapid success of our AI product suite./ppYou will be at the forefront of positioning our newest and fastest growing product, Voice Assist. Since its launch in July, Voice Assist has become a primary revenue driver, solving critical problems for SMBs alongside our core Conversation Intelligence, Form Tracking, and Convert Assist tools. We need a consultative seller who can manage high-velocity upsell opportunities and help our customers modernize their businesses with AI./ph3What Youll Do/h3ullistrongRevenue Expansion:/strong You wont just wait for free trial opportunities. You will proactively identify and close upsell opportunities, moving clients from standard call tracking to our premium AI suite./lilistrongCapitalize on Voice Assist Demand:/strong You will drive the continued expansion of Voice Assist, acting as a subject matter expert to demonstrate how automated agents and AI transcription drive immediate ROI for businesses./lilistrongStrategic Prospecting:/strong You will execute targeted outbound campaigns to existing accounts, identifying the best segmentation lists and optimizing Outreach.io sequences to uncover dormant revenue./lilistrongPipeline Mastery:/strong You will maintain impeccable hygiene in Salesforce, managing accurate contact, lead, opportunity, and activity data to forecast your performance reliably./li/ulh3What Youll Need/h3ullistrongExperience:/strong 2-3+ years of B2B Sales experience, preferably in SaaS or Marketing Technology (MarTech). Experience in an Account Management or Full-Cycle Sales role is required. Previous experience working with or selling into marketing agencies is strongly preferred/required./lilistrongCross-Functional Communication:/strong You are a skilled bridge-builder who can translate customer feedback and market opportunities into clear, actionable insights for our Product and Marketing teams. You are able to communicate with precision to ensure all departments work cohesively toward shared goals./lilistrongCloser Mindset:/strong Proven track record of hitting or exceeding quota, specifically with upsell, cross-sell, or expansion targets./lilistrongTech Stack Proficiency:/strong Experience with Salesforce is required. Proficiency with sales engagement tools (Outreach.io) and conversation intelligence tools (Gong) is highly preferred./lilistrongAI Fluency:/strong A strong interest in Artificial Intelligence and an ability to explain complex technical concepts to non-technical buyers./lilistrongGrit Agility:/strong You are comfortable in a high-velocity environment. You understand that success comes from a balance of strategic thinking and high-volume daily execution./li/ulpIf you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience./ph3Additional Perks/h3ulliHealthcare (two options covered at 100% for employees), Dental Vision Coverage/liliCompetitive HSA with company matching/liliPaid parental leave/liliFlexible vacation policy/lili401K options with company dollar-for-dollar match/liliEmployee stock options available from day one/lili$2,000 annual educational allowance/liliCatered lunch every Tuesday * an in-office perk/liliMARTA transportation or office parking expenses covered/liliEmployee charitable donation company match, up to $500 annually/liliRegular company outings and events/liliHybrid work options with $500 office stipend to set up your home office/liliDesignated bike storage/li/ulpThis position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays./ppYou Are Welcome Here/ppCallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the companys core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc)./p/div