Implementations Manager

Role Description

The Implementations Manager drives the successful deployment of ECFX Notice from kickoff through go-live and sustained adoption. This role combines project leadership, client partnership, and cross-functional coordination to deliver implementations on time, within scope, and at a consistently high standard.

• Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets
• Serve as the primary client point of contact, providing status updates, managing expectations, and proactively resolving risks and issues
• Lead discovery to understand client workflows and success criteria; translate needs into a structured implementation plan
• Partner with internal technical teams to configure and validate ECFX Notice to meet client requirements
• Plan and deliver client onboarding and training to drive adoption and self-sufficiency
• Maintain accurate project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity
• Identify and recommend relevant add-on products in partnership with Sales and Customer Success
• Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency
• Communicate implementation progress internally and escalate risks proactively to ensure a seamless client experience

Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field (advanced degree a plus)
• 5+ years of project management experience, ideally delivering SaaS implementations (legal tech a plus)
• Working knowledge of the legal technology ecosystem; familiarity with docketing and document management systems (DMS) preferred
• Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders
• Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects
• Ability to translate complex needs into clear plans, milestones, and actionable steps
• Highly organized and detail-oriented, with strong documentation habits
• Comfortable operating in fast-paced, evolving environments; proactive problem-solver with sound judgment
• Customer-first mindset and a track record of delivering high-quality client experience
• Experience with implementation/project tools (e.g., Jira, Smartsheet), documentation tools (e.g., Confluence), and CRM platforms (Hubspot) preferred

Benefits

• Remote Flexibility: A fully remote role accommodating every US time zone, Hawaii included.
• Work-Life Harmony: Embrace flexibility with our supportive approach to working hours.
• Comprehensive Coverage: Enjoy a suite of insurance options covering health, dental, vision, and life.
• Discretionary Time Off: Our innovative approach to time off includes a discretionary time off (DTO) policy, allowing unplanned time off when needed, subject to supervisor approval.
• Employee Stock Options/401K: Opportunity to participate in the company stock option and 401K plan.