Receptionist

Job Title: Front Office / Reception CoordinatorLocation: La Palma, CA (Fully Onsite)Schedule: Monday-Friday | 7:00 AM - 4:00 PM PSTEmployment Type: Temp-to-HirePay Range: $20.00 - $22.00 per hourAbout the CompanyA leader in quality, service, selection, and value, this award-winning company has over 40 years of experience crafting fine window furnishings. With global reach and products that exceed industry standards, they are recognized for socially responsible manufacturing and forestry practices"working toward a sustainable future.Position SummaryThe Front Office / Reception Coordinator is the first point of contact for guests, customers, and internal staff. This role plays a critical part in maintaining a welcoming, organized, and responsive front office environment while also supporting basic customer inquiries and shipment tracking. The ideal candidate is outgoing, detail-oriented, and tech-savvy with excellent communication skills.Key ResponsibilitiesAnswer and screen incoming phone calls; transfer to the appropriate departmentGreet all visitors professionally; assist employees and visitors as neededManage visitor check-in using the iPad Receptionist app and notify staff upon arrivalAccept and distribute incoming mail and deliveriesOpen and close the showroom (blinds, lights, TVs, iPad login, security apps)Respond to basic customer inquiries regarding order status and product informationTrack orders via internal systems and third-party shipping websitesCommunicate with carriers to gather shipment informationNavigate the company website to assist with customer/dealer inquiriesAssist in managing the Outlook calendar for visits and conference room reservationsUnderstand when to escalate customer concerns and partner with leadership as neededEnter order notes in the system and maintain accurate customer recordsQualifications & SkillsHigh school diploma or equivalent requiredOutgoing personality with the ability to interact positively with staff, visitors, and customersStrong phone, email, and interpersonal communication skillsAttention to detail with strong organizational and light problem-solving skillsAbility to multi-task and manage front desk responsibilities efficientlyComfortable navigating websites, order tracking tools, and CRM systemsProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Zoom)Experience with Genesys PureConnect phone systems preferredAnalytical thinking to address and resolve basic issues independentlyCustomer-service minded with a proactive approach and willingness to learnCompany StandardsAll employees are expected to:Maintain a high level of professionalism, ethics, and confidentialityDemonstrate courtesy and respect toward colleagues and customersAdapt to a teamwork-oriented environment and cross-training opportunitiesEmbrace innovation and continuous improvementFollow policies, procedures, and uphold company values