Sea Logistics Customer Care Specialist, Import

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. How you create impact You will serve as a trusted point of contact for a portfolio of Sea Logistics customers, building strong relationships and delivering responsive, solutions-focused support. Working closely with Field Sales and Operational Care, you will help strengthen customer engagement, resolve concerns, and support retention while ensuring customer activity is accurately documented and financially sound. Maintain regular communication with customers and proactively address their needs Manage customer inquiries, concerns, service cases, and end-to-end spot quotes Partner with Field Sales and Operational Care to support customer satisfaction, retention, and reactivation Record customer interactions in CoreLog and maintain customer profiles, business profiles, and SOPs Support customers with KN digital tools and automation solutions Monitor service exceptions, profitability, financial risks, and overdue accounts receivable Identify opportunities to improve processes and the overall customer experience What we would like you to bring Your customer-facing experience and ability to build trust will be more important than having extensive logistics knowledge. You should be comfortable managing difficult conversations, balancing multiple priorities, and working collaboratively across teams. Freight-forwarding knowledge is helpful, but the industry and internal processes can be taught. Previous customer service, account management, or other customer-facing experience Strong communication skills and the ability to remain composed when resolving customer concerns A proactive, customer-focused approach to problem-solving and decision-making Strong collaboration skills and a team-oriented mindset Ability to learn new systems, tools, and logistics processes Some experience with pricing, profitability, receivables, or financial decision-making Freight-forwarding or Sea Logistics experience is preferred, but not required What's in it for you At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $25 and $27. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. #J-18808-Ljbffr