Clinical Operations Associate

Clinical Operations AssociateAllara is a comprehensive women's health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women's health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women.The Clinical Operations Associate is a curious self-starter who is agile in jumping in to solve the biggest problems across Clinical Operations, from keeping our provider pipeline moving to building care automations and more. You are the person who notices when something is about to slip before it slips, and who chases it down without needing to be asked twice.Location: Hybrid (NYC). We value in-person collaboration and aim for at least three days per week in our NYC office, with flexibility as needed or fully remote within the U.S.Your ImpactSupport the provider onboarding processTrack every incoming provider against their onboarding checklist, trainings, credentialing milestones, and start date, and keep that tracker accurate and currentProactively follow up with providers who are falling behind on required trainings, and escalate when a delay puts a start date at riskMonitor the onboarding pipeline for patterns: where are providers consistently getting stuck, and whyKeep provider records (Airtable and related systems) clean, current, and trustworthy as a source of truth for the rest of the teamWork cross-functionally to identify and unblock bottlenecksSpot problems before they become problemsFlag at-risk start dates early, with enough lead time for the team to interveneNotice when a process, template, or handoff isn't working and raise it; you don't wait for something to break to mention itBring solutions, not just observations, when you flag an issueDesign clinical operations systems for automation and scale; this could include anything that touches provider journey, patient scheduling, clinical practice enablement, and moreSupport the broader provider experienceHelp maintain communications and templates (emails, reminders, checklists) so providers always know what's next and clarity is our defaultSupport ad hoc projects that improve the provider journey as the team continues to scaleRequired Qualifications3-5 years of experience in operations, coordination, healthcare administration, or a similar execution-heavy roleHighly organized with strong attention to detail and ability to keep track of many moving parts with many competing and constantly shifting priorities.A true self-starter: you look for what's blocking progress rather than waiting to be toldProcess-oriented but don't get attached to a solution if you notice what you built is no longer working. You iterate and move forward quickly.Comfortable asking questions and raising issues proactively - ready to offer a solution.Clear, professional written and verbal communicator - you balance setting expectations firmly but put forth a human-centric way of communicatingData-literate: comfortable working in a tracker or database and keeping it accurateFlexible and adaptable: you iterate when needed as new issues arise – priorities shift, and you accept the challengeAI Curious: you're excited about how evolving tools can continue to change and evolve your rolePreferred QualificationsExperience in telehealth, healthcare operations, or a multi-stakeholder onboarding process.Familiarity with tools like Airtable, Notion, Google Suite, Slack, Metabase, or similar operational platforms.Exposure to W2/1099 workforce classification nuancesGenuine interest in Allara's mission and improving the experience of the clinicians who deliver our careWhat Allara OffersCompensation & Career Growth$70,000 - $85,000 with opportunities for advancementEquityProfessional development & employee learning programsWork Environment & Flexibility3-day hybrid in NYCUnlimited PTO & 11 company holidaysHealth & WellnessMedical, dental, and vision benefitsHealth Savings Account (HSA) & Flexible Spending Account (FSA)Long- and short-term disability coverageAnnual employee wellness stipendFamily & Future Planning401(k) planParental leave & family planning support benefitsAdditional PerksCompany-issued laptopAnnual work-from-home stipendCommuter benefits (if applicable)A collaborative, mission-driven culture focused on improving patient careAt Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We're an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.