Field Service Technician

Field Service Technician

This role is eligible for medical, dental, vision, HSA, life and short/long term disability insurance, Wellness Rewards and 401K.

Location: East Pittsburgh Area, PA

Our global manufacturing client is a looking to add a field service technician to their team who would be based out of their Pittsburgh, PA Headquarters. The candidate will be responsible for providing technical support to customers related to the installation, maintenance, and repair of company equipment.

Responsibilities:

Respond to customer inquiries, complaints, or requests regarding operation of our manufactured capital equipment in a timely and efficient manner. Travel to customer locations to install new machines, troubleshoot problems, diagnose, and develop plans for repair or correction of problems. Evaluate materials, parts and resources needed for completion of projects including ordering components as may be required. Schedule visits for preventive maintenance, upgrades, or improvements with existing machine customers.

Responsibilities Include:

Schedule service calls with customers; travel to customer facilities; install, evaluate, repair, or provide preventive maintenance on machines.

Assist Machine Build Department in Pittsburgh assembling machines when not traveling.

Support Sales, Engineering, or other departments with the following:

1. Communicate customer concerns and requests, including complaints, RFQs, orders, etc.

2. Update all service calls conducted, repairs made, parts used in Salesforce.

3. Follow up with customer re-orders for parts, or tooling.

Travel up to 80%.

Responsible for all documentation of service and expense reports.

Knowledge and Experience:

Technical degree in Electrical / Mechanical or 3 plus years of experience in field service mechanical maintenance, repair and or service. PLC experience a plus.

Troubleshooting experience mechanical, electrical, hydraulics, pneumatics, and electrical control systems utilizing micrometers, calipers, DMM's, and oscilloscopes.

Ability to read mechanical engineering drawings, and schematics

Good written and oral communication skills.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.