VP Ambulatory Planning

Vice President Of Ambulatory Planning

The vice president of ambulatory planning is a senior leadership role responsible for developing and executing strategic initiatives to enhance the performance, growth, and integration of outpatient services within Dana Farber Cancer Institute's longwood, chestnut hill and regional campuses. By taking a holistic view of the services necessary to provide world class cancer care, the VP ensures strategic operational alignment across the multi-disciplines that provide cancer care including, but not limited to, clinic, infusion, pharmacy, radiology, lab and pathology and patient care services.

Reporting to the SVP, hospital transformation and a dotted line to the SVP, clinical operations, this position requires a visionary leader with a deep understanding of ambulatory oncology care operations, planning, analysis and problem solving, market trends, and patient-centered care models.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties And Responsibilities

Planning: Analysis, Solutions And Recommendations:

• Collects information to understand stakeholder needs, issues, problems, and opportunities; conducts rigorous and productive information gathering interviews utilizing open, layered questions; asks internal and external stakeholders for input and insight
• Understands and interprets quantitative/qualitative data related to project/business success measures to develop findings/recommendations; identifies opportunities to perform quantitative/qualitative analysis for the purpose of supporting analysis or decision making
• Develops pro forma that provides the financial implications of planned and recommended solutions; utilizes scenario analysis to frame alternative solutions/strategic directions and guide decision making
• Distills complex, multi-faceted information into understandable models and frameworks, emphasizing most important aspects; integrates information from a variety of sources and knowledge of broader institute; uses critical thinking to draw inferences based on available information
• Conducts market research to identify emerging trends, competitive landscape, and patient needs.
• Generates relevant options for addressing problems/opportunities and achieving desired outcomes; challenges assumptions and looks for innovative solutions; draws upon diverse sources for ideas and inspiration in creative problem-solving activities; evaluates options by considering implications, risks, feasibility, and consequences; plans for various scenarios and generates alternative options in the absence of perfect information
• Considers the implications of recommended solutions in light of the culture and context of DFCI; recommends plans and processes for implementing solutions; follows up to ensure that problems remain solved
• Develops facilitation plans and uses a structured approach to facilitate significant decision making; makes specific decisions when needed based on best available information; documents, important decisions, delegates or escalates decisions when appropriate, follows up to ensure decisions were implemented

Strategic Operations Planning And Execution:

• Leads the development and implementation of a comprehensive ambulatory oncology strategy aligned with the organization's overall mission and goals.
• Working with the business strategy office, executive leadership and functional leadership, identifies growth opportunities and innovative solutions to expand ambulatory services that meets the organization's goals of patient access and experience. Plans reflect the multi-discipline approach to cancer care ensuring alignment across the various functions.
• Collaborates with executive leadership to integrate ambulatory care strategies across the organization.

Operational Planning:

• Monitors key performance indicators (e.g. access, patient experience, quality and safety indicators) to identify trends, identify gaps and initiates initiatives to course correct and achieve operational excellence.
• Identifies opportunities for process improvements to optimize service delivery and resource utilization ensuring alignment with best practices; uses structured qualitative and quantitative approaches to analyze problems differentiating problem symptoms and root causes
• Works with operational leaders to identify opportunities to improve patient acquisition, retention, and experience.

Stakeholder Engagement:

• Establishes and maintains strong relationships with key stakeholders, including faculty, staff, ambulatory and functional (e.g. pharmacy, radiation oncology, radiology, lab) leadership, executives and clinical collaboration partners.
• Communicates effectively with internal and external stakeholders to ensure alignment and support for strategic operational goals.
• Identifies the needs of others and demonstrates how ambulatory planning activities and outcomes address those needs; focuses on shared goals; gains agreement to address a problem or take partnership-oriented action.

Leadership And Team Development:

• Builds and leads a high-performing team, fostering a culture of collaboration, innovation, and accountability.
• Provides mentorship and professional development opportunities for staff.

Minimum Job Qualifications

• Bachelor's degree in business or healthcare administration; master's degree preferred
• 10+ years of hospital administration experience, preferably in an academic setting, along with experience in clinical operations

Knowledge, Skills, And Abilities Required

Strategy

• Actively promotes, embodies, and extends the organization's mission and values, by developing and sharing a vision for their team
• Develops and implements long-term plans that align with the organization's goals and mission
• Chooses the best course of action by evaluating information, considering alternatives, and assessing potential outcomes.

People

• Recognizes and nurtures the potential of individuals within the organization.
• Establishes and strengthens credibility, reliability, and engagement with team members, colleagues, and stakeholders.
• Effectively manages situations where information is incomplete or uncertain.

Operations

• Enhances the efficiency and effectiveness of organizational processes
• Creates an environment where individuals and teams clearly understand expectations and take responsibility for their actions and outcomes.
• Understands and navigates the complexities of the organization and its business effectively.

Additional Skills

• Proven track record of strategic operational planning in a healthcare setting.
• Proven track record of successful relationship management, interpersonal skills, matrix management, executive and peer influence, getting work done through others, and motivating staff at all levels of the organization.
• Exceptional planning, scoping, facilitation, and organizational skills, with the demonstrated ability to drive decision making in a complex environment.
• Strong listening, problem solving and communication skills. Promotes transparency.
• Demonstrated ability to work closely and effectively with all levels of the organization; politically savvy and effective at influencing and collaborating with stakeholders, driving consensus decision-making, and building strong, collaborative relationships.
• Value and outcomes focused. Reliable. Able to meet deliverables on agreed upon timelines.
• Manages competing priorities and balances multiple agendas/demands.

Supervisory Responsibilities:

There are no direct reports or budget responsibilities.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.