Salesforce Business Transformation Director

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment . Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On® , which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. About the Job Opportunity The Salesforce Business Transformation Director serves as the single accountable authority for the successful deployment and operational readiness of PartsSource's enterprise Salesforce platform. This role bridges strategic business objectives and technical execution, managing cross-functional alignment, controlling scope and requirements, adjudicating data governance decisions, and establishing the release readiness standards that enable confident go-live. You will partner with technology leaders, business stakeholders, and implementation teams to ensure the platform is production-ready, operationally coherent, supported by trusted data, and positioned to deliver measurable business value. This is a high-visibility, decision-intensive role where clarity, authority, and disciplined program governance directly determine transformation success. What You'll Do Platform & Workflow Governance Own end-to-end validation of business requirements and define the approved go-live scope baseline in Jira, serving as the final arbiter on requirement interpretation, scope changes, and launch-blocking decisions. Translate approved requirements into Salesforce workflows without assuming technical design ownership; approve, defer, or reject requirement changes based on documented impact to scope, timeline, and delivery risk. Data Integrity & Master Data Governance Establish and enforce data quality thresholds for launch (duplicate rates, merge fallout, asset/account accuracy); work with the Principal Data Architect to define master data governance—including hierarchy rules, match/merge logic, and survivorship criteria for core entities (Account, Vendor, Asset, Workorder). Act as the decision authority for master data definitions where conflicts or ambiguities impact launch readiness; own escalation paths and stewardship SLAs for duplicate or ambiguous records. UAT Acceptance & Defect Management Establish the UAT acceptance framework and objective defect severity classification; decide which defects or enhancements are launch-blocking, acceptable with mitigation, or deferred to post-go-live backlog. Enforce time-boxed UAT cycles aligned to approved scope and prevent rework driven by shifting expectations. Release Readiness & Go-Live Authority Lead formal release readiness reviews; publish and maintain a readiness scorecard covering production operability, defect status, data quality metrics, cutover readiness, and documented risks with mitigations. Make the go/no-go recommendation and ensure all residual risks are explicitly accepted in writing by executive leadership prior to deployment. Governance, Stakeholder Engagement & Change Management Lead decision-oriented governance cadences with working teams and the steering committee to resolve open decisions, review readiness metrics, and document risk acceptance. Manage stakeholder expectations and enforce approved scope, delivery commitments, and controlled change processes; communicate key risks, blockers, and required decisions with explicit recommendations and defined response timelines. What You'll Bring Your Background 10+ years of enterprise software implementation, program management, or technology leadership, with at least 3+ years leading large-scale business transformation initiatives or system deployments. Proven track record owning end-to-end platform implementations or major technology rollouts, including go-live readiness, data migration, and post-deployment stabilization. Deep experience with Salesforce (or comparable CRM/ERP platforms) as an end-user, program owner, or transformation leader; working knowledge of core Salesforce configuration, workflow definition, and data models. Demonstrated mastery of data governance, master data management, and data quality frameworks in multi-entity or mission-critical environments. Exceptional ability to translate business requirements into technical specifications; comfort with technical concepts (data migration, integrations, system architecture) without requiring deep hands-on engineering skills. Executive presence and proven experience making binding decisions in ambiguous, high-stakes situations with cross-functional buy-in. Preferred Experience in healthcare, medical device, or SaaS environments. Familiarity with Salesforce integration patterns (REST/SOAP APIs, middleware platforms, ETL/data integration tools). Background in operations, supply chain, or field service management; understanding of HTM (healthcare technology management) or equipment lifecycle workflows. Exposure to Agile delivery models and SAFe or comparable scaled agile frameworks. Who We Want to Meet Act Like an Owner You hold yourself and your teams accountable to ambitious launch readiness milestones. You don't delegate decision-making authority on critical path items and you follow through on every commitment—timeline slips, scope drift, and data quality gaps don't happen on your watch. Strategic Direction Setting, Accountability & Execution When something doesn't align or a risk emerges, you name it immediately and drive resolution. You don't accept ambiguous go-live readiness or hide residual risk from leadership. Accountability & Execution, Curiosity & Problem Solving Serve with Purpose You understand that a poorly executed transformation can disrupt healthcare delivery. You bring rigor and discipline to scope control, data governance, and release decisions because you know it matters to PartsSource's mission and customers. Clear & Critical Thinking, Active Listening You collaborate with stakeholders and technical teams with respect and clarity, translating competing priorities into disciplined tradeoff decisions that serve the larger mission. Relationship Management, Team Orientation Adapt to Thrive You learn Salesforce platforms, governance models, and complex business processes quickly. You're comfortable with technical concepts and equally comfortable asking challenging questions when something doesn't make sense. Learning Agility, Resilience You stay focused and decisive when multiple workstreams are in flight, requirements are shifting, and the path to launch is uncertain. Resilience, Catalyst for Change Collaborate to Win You operate as a connector across business, technology, and implementation teams. You earn credibility through clear communication, documented decisions, and transparent risk management. Team Orientation, Alignment & Cohesion You practice "disagree and commit"—you listen to dissenting views, make clear decisions, document them, and align teams around execution without requiring consensus. Alignment & Cohesion, Results Driven Challenge the Status Quo You think critically about what "good looks like" for launch readiness and data quality. You question assumptions, challenge scope creep, and push back on approaches that add risk without corresponding business value. Curiosity & Problem Solving, Continuous Improvement You leave the organization with durable governance and decision-making frameworks, not just a go-live—your legacy is clarity, disciplined processes, and confidence in decision-making. Continuous Improvement, Strategic Direction Setting Benefits & Perks Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) Career and professional development through training, coaching and new experiences. Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. Inclusive and diverse community of passionate professionals learning and growing together. About PartsSource Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on. In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry. Read more about us here: PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024 PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025 PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025 PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025 WSJ: Bain Capital Private Equity Scoops Up PartsSource EEO PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Legal authorization to work in the U.S. is required. #J-18808-Ljbffr Socket.dev