Service Coordinator

Service Coordinator / Dispatcher

Join Our Team

We are seeking a highly organized and customer-focused Service Coordinator / Dispatcher to support our operations team. In this role, you will be responsible for coordinating service resources, scheduling field personnel, managing work orders, and ensuring exceptional customer satisfaction. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys collaborating with technicians, project managers, and customers to keep projects running smoothly.

Key Responsibilities

• Coordinate and schedule service resources to support project and service needs.
• Assign technicians and team members to projects based on skills, availability, and project requirements.
• Schedule personnel, materials, subcontractors, and equipment to ensure timely project completion.
• Generate work order documentation, dispatch technicians, and communicate scheduling updates to customers.
• Serve as a primary point of contact for customers, ensuring a high level of customer satisfaction.
• Collaborate closely with Project Managers, HVAC Field Technician Supervisors, Controls Technicians, and HVAC Technicians to coordinate field activities.
• Coordinate with Parts and Procurement teams to secure necessary materials and equipment.
• Review and process project paperwork, complete service calls, and forward documentation to Project Administrators.
• Investigate customer concerns, route issues to the appropriate teams, and respond to special requests.
• Enter and maintain project data within company systems, including job tracking software.
• Generate, interpret, and distribute operational and service reports.
• Support operational needs, including occasional overtime and weekend work as required.

Required Qualifications

• One-year certificate from a college or technical school OR
• Five (5) or more years of related experience and/or training OR
• An equivalent combination of education and experience.
• Strong organizational, communication, and multitasking skills.
• Proficiency with Microsoft Office applications and standard office equipment.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong customer service and problem-solving abilities.

Preferred Qualifications

• Familiarity with Energy Management Systems (EMS).
• Experience working with HVAC systems and/or temperature controls.
• Previous dispatching, scheduling, or service coordination experience within a construction, HVAC, mechanical, or building automation environment

Job Type & Location
This is a Contract position based out of Saint Paul, MN.
Pay and Benefits
The pay range for this position is $26.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Saint Paul,MN.
Application Deadline
This position is anticipated to close on Aug 11, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.