E-Commerce Assistant

Job Description

Job Description

DESCRIPTION 

Clothes Mentor, a sustainable women’s resale brand, offering secondhand name-brand and designer products at an affordable price is hiring a part time team member to support our small e-commerce operations team. The e-commerce assistant role is an integral part of the success of the online business. The e-commerce department is an extension of the brick and mortar business and must work fluidly with the everyday store operations. The teams mission is to ensure department coverage during all business hours.  

DUTIES AND RESPONSIBILITIES

As a member of the e-commerce team, you will:

• Assist with fulfilling daily online orders including: locating and pulling products from the floor, packaging orders and shipping and handling. 

·       Assist with preparing, photographing and uploading images & product data to online store according to Clothes Mentor guidelines and standards. 

·       Monitor social media platforms for questions, concerns, and all customer interactions.

·       Quickly and efficiently respond to customer inquiries via email, messaging and phone. 

·       Help to process and track all return requests. 

·       Assist the team with inventory management by applying best practices for tracking and organizing inventory effectively and helping to meet monthly product, sales and customer engagement goals. 

·       Assist with order cancellations and/or order re-routing. 

·       Assist with integrating the online business into the existing store by working closely with the ecommerce team, store staff and management.

·       Assist, as needed and instructed, in creating product marketing posts for social media platforms according to store and company wide guidelines.

KEY REQUIREMENTS 

·       Availability to work varying hours according to department need. Current need is weekday afternoons/evenings and at least one weekend day (Saturday/Sunday) for approximately 15-20 hours per week total. 

·       Candidate must be self motivated, have a sense of urgency, be comfortable working independently (after training period is complete) with responsibility for self time management to ensure team goals are met. 

·       Must have strong communication, critical thinking and attention to detail skills while also being solution and team oriented. 

·       Previous experience with any e-commerce platform, particularly Shopify, photography, or social media marketing experience is greatly valued!

·       Experience with Apple products is a plus. 

• This position will be performed on site 100% of the time.