Support Lead: Build a Scalable, First-Response Engine
Doist
Peregrine Technologies is seeking a proactive Support lead to build the front line of customer support and scale the function from the ground up. You will own Tier 1 resolutions, craft playbooks, knowledge bases, and automations, and ensure escalations are handled efficiently across Deployment Strategy, Customer Advocacy, and Product/Engineering. You will work async first with a diverse customer base including technical crime analysts and patrol officers, turning support data into actionable #J-18808-Ljbffr Doist
Vacancy posted 5 days ago
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