Customer Account Representative

Peak Industrial Group Customer Account Representative Location: Clermont, FL -- Full-Time, On-Site Got the Drive? We've Got the Customers. Peak Industrial Group is a sister company of USA Rollerchain and Sprocket - a fast-growing, family-owned power transmission distributor headquartered in Clermont, Florida- and we have been powering American industry since 2001. We supply roller chains, sprockets, bearings, motors, and other power transmission products to customers across the country. We operate alongside our sister company, Peak Industrial Group is a family-owned manufacturer, serving its own high-quality product lines to distributors, resellers, and OEMs since 2021. The selected candidate will work directly with customers and vendors on the Peak Industrial Group side of the business. Our core values: Integrity - Innovation - Commitment - Respect - Empathy -Striving for Excellence We are seeking a Customer Account Representative to support Peak Industrial Group and its established network of qualified distributors and customers. Unlike a traditional cold-sales position, you will primarily work with customers who have already been vetted and have genuine product needs. You will respond to inquiries, prepare quotes, coordinate with vendors, manage orders, and maintain dependable communication throughout the process. This is a relationship-focused position with account-development opportunities. The right person will provide fast, accurate service while identifying additional ways Peak Industrial Group can support each customer. Key Responsibilities Serve as a primary point of contact for Peak Industrial Group customers Respond promptly to inquiries about products, pricing, availability, and orders Prepare accurate quotes for standard and custom power transmission products Provide the fast response times expected by distributors and resellers Build lasting customer relationships based on trust, responsiveness, and reliability Follow up consistently on inquiries, quotes, orders, and customer needs Identify appropriate alternatives or additional products when beneficial Coordinate with vendors to obtain pricing and confirm product availability Communicate effectively between customers, suppliers, and internal team members Manage customer orders from the initial quote through delivery Provide status updates and help resolve order-related issues Maintain accurate account, quote, order, and follow-up information Work closely with the Outside Sales Director to support customer visits, prospecting efforts, and new business development Prepare quotes requested by the Outside Sales Director while they are traveling and meeting with customers Create and send pricing sheets and product information to prospective customers Assist with setting up new customer accounts by gathering required company and contact information Help track prospective leads, recent customer visits, follow-up opportunities, and accounts that have not yet placed an order Maintain organized records of outside sales activity and ensure important follow-up items are communicated and completed Learn the company's technical products, pricing structure, and internal processes Contribute positively to a collaborative, service-oriented sales team Qualifications Experience in customer service, account management, inside sales, or a related role preferred Strong written and verbal communication skills Excellent organization, accuracy, and attention to detail Consistent follow-up habits and a dependable work style Ability to build professional, long-term customer relationships Comfortable managing multiple quotes, customers, and priorities Customer-first mindset with strong problem-solving skills Coachable and willing to learn technical products Familiarity with NetSuite, QuickBooks, or another ERP system is a plus Industrial distribution, manufacturing, or power transmission experience is helpful but not required Bilingual English and Spanish abilities are a plus Positive, accountable, and team-oriented attitude Pay and Benefits Full-time, W-2 employment. Pay: $45,000-$55,000 base salary, depending on experience Uncapped performance incentives Expected total compensation of $55,000-$75,000+ Established, already-vetted customer base Consistent inbound demand Structured product and process training Health insurance options available after 30 days Dental, vision, and disability coverage Company-paid 401(k) contribution after 90 days Additional discretionary retirement contributions Paid time off and sick time after 90 days Vacation benefits that increase with tenure Recognition for strong performance and customer impact Long-term advancement opportunities Why Choose Us? We provide the stability of an established industrial supplier and the opportunity to help grow Peak Industrial Group. You will work with qualified customers, reliable products, and a supportive team rather than starting from scratch or relying on completely cold leads. The company believes in helping customers first, communicating honestly, and building relationships that generate long-term success. If you are dependable, responsive, and ready to turn excellent service into lasting business, this is an opportunity to make a meaningful impact. Peak Industrial and USA Roller Chain & Sprockets are Equal Opportunity Employers. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr