Front Desk Supervisor

Job Description

Job Description

Description:

The Sheraton Hotel of Eatontown is seeking a highly motivated candidate for the position of Front Desk Supervisor to join our award-winning team. 

The Sheraton Hotel of Eatontown is part of the Hotels Unlimited family of hotels. We are a New Jersey based, family-owned company established in 1979, committed to growth through excellence. At Hotels Unlimited, we believe guests select our hotels because of our caring and attentive team members. We understand that small acts of thoughtfulness make all the difference in creating an extraordinary hospitality experience.

The role of Front Desk Supervisor serves as the first point of contact for our guests and is responsible for supporting the front desk staff. The Front Desk Supervisor possess the necessary leadership and interpersonal skills to ensure all customer service standards are met and all guests have an enjoyable experience.

Requirements:

Responsibilities include:

· Monitor guest satisfaction and ensure all guests have a positive experience

· Implement front office policies and procedures 

· Train and coach front desk staff

· Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches

· Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers

· Manage room reservations, availability, and guests Check-Ins/Outs

· Handles all guests request, makes changes as necessary 

· Must be able to handle multiple responsibilities in a fast-paced environment

Compensation and Benefits include:

· This position offers a starting rate that ranges from $18.00 to $19.00 per hour depending on qualifications and experience.

· Full time employees will have the opportunity to earn paid time-off and join the company's health, dental, vision, and retirement plans (once qualified).

Job Qualifications & Skills  

· Superb written and verbal communication skills

· Excellent organization and multi-tasking abilities

· Judgment and decision making 

· Strong knowledge of MS office programs

· Experience with property management systems is a plus

· Mathematics and reading comprehension 

· Strong attention to detail

· Ability to stand for long periods of time

· Previous experience in a hospitality or in a leadership role

· Must be willing and able to work flexible hours including nights, weekends, and holidays