Account Manager

Automotive Customer Account Manager

The Automotive Customer Account Manager is the primary commercial contact for assigned automotive customers. This role builds long-term relationships, protects and grows business, manages contracts and account performance, and coordinates internal teams to deliver service, value, and profitable results.

The Account Manager represents the customer internally while protecting Hollingsworth's commercial interests and supporting the company's "Everybody Sells" culture.

Customer Relationship Management

• Serve as the primary commercial contact and build trusted relationships across customer functions and leadership.
• Maintain regular communication to understand performance, priorities, challenges, and future needs.
• Lead customer meetings, business reviews, and facility visits.
• Understand customer decision makers, purchasing structure, and strategic priorities.
• Address concerns proactively and ensure commitments are communicated and completed on time.

Account Growth and Business Development

• Identify opportunities to expand revenue and services within assigned accounts.
• Develop relationships across customer plants, programs, divisions, and decision makers.
• Maintain an opportunity pipeline, annual growth targets, and account-specific growth plans.
• Partner with Sales on RFQs, RFPs, pricing, proposals, and new-business pursuits.
• Track opportunities through quotation, negotiation, award, launch, and revenue realization.

Commercial and Contract Management

• Manage contracts, pricing, scopes of work, commercial commitments, and renewals.
• Coordinate pricing adjustments when costs, volumes, scope, or operating requirements change.
• Prepare and review quotations, proposals, and pricing models.
• Protect profitability by identifying scope changes, unquoted services, and added costs.
• Partner with Finance and Operations on account profitability, chargebacks, claims, and pricing disputes.

Operational Coordination

• Translate customer requirements into clear internal deliverables, owners, and deadlines.
• Coordinate forecasts, volumes, schedules, packaging, inventory, launches, and special projects.
• Support escalations and operational changes while maintaining clear customer communication.
• Understand operational capabilities and constraints before making customer commitments.

Account Performance, Retention, and Value

• Monitor KPIs, scorecards, service levels, quality, profitability, and contract performance.
• Partner with internal teams on corrective actions, recovery plans, cost savings, and continuous improvement.
• Lead business reviews and communicate results, risks, opportunities, and competitive threats.
• Maintain account forecasts and demonstrate measurable customer value.
• Protect customer relationships and secure contract extensions and renewals.

Account Administration

• Document customer meetings, opportunities, quotations, action items, and follow-up activities.
• Maintain accurate forecasts and organized records of contracts, pricing, contacts, reviews, and commercial correspondence.

Skills-Based Competencies

• Customer Focus: Builds trusted relationships while balancing customer and business needs.
• Commercial Ownership: Protects existing business and drives profitable growth.
• Accountability: Owns commitments and follows through.
• Communication: Communicates clearly and proactively.
• Problem Solving: Identifies root causes and coordinates solutions.
• Collaboration: Works effectively across functions.
• Results Orientation: Acts with urgency and delivers measurable results.

Required Skills

• Bachelor's degree in Business, Marketing, Supply Chain, Operations, Logistics, or a related field preferred.
• Three to five years of account management, sales, customer service, automotive logistics, manufacturing, packaging, or supply-chain experience preferred.
• Automotive OEM, Tier 1 supplier, or automotive supply-chain experience strongly preferred.
• Strong relationship management, business development, commercial, analytical, negotiation, and problem-solving skills.
• Ability to manage multiple customers, projects, and priorities.
• Excellent written and verbal communication skills.
• Proficiency with CRM systems and Microsoft Excel, PowerPoint, and Outlook.
• Ability to analyze operational and financial information and develop customer solutions.
• Ability to travel as required.

Equal Employment Opportunity: Hollingsworth provides equal opportunity in employment, maintains a diverse workforce, and prohibits all forms of unlawful discrimination and harassment. All employment decisions, policies, and practices will comply with applicable federal, state, and local anti-discrimination laws and regulations. We intend to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity, or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Hollingsworth is dedicated to the fulfillment of this policy regarding employment including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay and other compensation, termination, and all other terms, conditions, and privileges of employment.

Substance-Free Employer:

• Hollingsworth does not hire employees who smoke or use tobacco products in states where this restriction is permitted.
• Hollingsworth does not hire individuals who use illegal drugs. This includes use of marijuana/cannabis which may be legal locally but is prohibited under US federal law.