Host / Hostess

Job Description

Job Description

HOST/HOSTESS - JOB DESCRIPTION

The Host at SEIA plays a vital role in creating a welcoming and organized arrival experience for guests, both in the Restaurant and the Club. This position supports the front-door operation by managing greetings, reservations, and seating flow, all while upholding SEIA’s high standards of professionalism and service. Working closely with the Lead Host and FOH leadership, the Host ensures each guest enjoys a smooth and thoughtful journey from arrival to seating.

Responsibilities:

- Warmly and professionally greet guests upon arrival, setting the tone for the SEIA experience.

- Accurately manage reservations and waitlists using platforms like OpenTable or Resy, and provide clear, appropriate wait time estimates.

- Escort guests to their tables with poise, maintaining awareness of pacing, flow, and guest comfort.

- Support seating flow and table assignments under the guidance of the Lead Host and FOH leadership.

- Communicate effectively with the service team to ensure seamless guest transitions and consistent service flow.

- Anticipate guest needs, respond promptly to requests, and escalate concerns when necessary.

- Share guest information, such as VIP status, allergies, and special requests, with the relevant team members.

- Answer phones and manage guest inquiries accurately and professionally.

- Maintain cleanliness, organization, and readiness of the host stand, entrance, waiting areas, and menus.

- Ensure menus and guest-facing materials are clean, current, and well-stocked.

- Follow assigned opening and closing procedures for the host stand.

Qualifications:

- Previous experience in a host or guest-facing hospitality role preferred.

- Familiarity with reservation platforms such as OpenTable or Resy.

- Strong communication skills and a calm, polished, and welcoming presence.

- Ability to stay organized and composed in a fast-paced environment.

- Professional appearance and keen attention to detail.

- Flexible availability, including nights, weekends, and holidays.

- Genuine interest in hospitality and guest experience.

What We Offer:

- Comprehensive Medical, Dental, and Vision Insurance

- Pre-Tax Commuter Benefits

- Employee Assistance Program

- Pet Insurance Discounts

- Benefits Hub Discounts

- Provided Family Meal

Miami Members Hospitality LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer. Employees must maintain confidentiality regarding all company and customer information and refrain from discussing such matters outside of Miami Members Hospitality LLC. Tact and discretion are required in all interactions to uphold a positive image of the company.