Operations Coordinator

Backlog And Customer Operations Coordinator

The Backlog and Customer Operations Coordinator is responsible for managing and maintaining the sales order backlog, supporting customer account setup, analyzing/reporting operations metrics, coordinating shipment invoicing, and ensuring timely order fulfillment. This role serves as a key liaison between customers, vendors, warehouse operations, and internal sales teams to ensure accurate order processing, inventory availability, and profitability review.

Key Responsibilities:

• Maintain and manage the sales order backlog to ensure order status information is accurate and current.
• Monitor open orders and proactively follow up on shipment delays with vendors and suppliers.
• Coordinate with warehouse personnel to verify inventory availability and support timely customer shipments.
• Assist with the setup of new customer accounts, ensuring all required information is accurately entered and maintained.
• Process and review shipment invoicing to ensure accuracy and timely billing.
• Analyze sales shipment gross profit (GP) to verify orders were sold at acceptable profit margins and identify discrepancies for review.
• Generate and analyze reports using data cubes and pivot tables to support operational decision-making and backlog management.
• Collaborate with sales, purchasing, warehouse, and customer service teams to resolve order-related issues.
• Maintain accurate records and documentation related to orders, shipments, customers, and vendor communications.
• Provide ongoing support for process improvements that enhance order management, inventory control, and customer satisfaction.
• Review and classify products into predetermined product groups to ensure accurate reporting, inventory tracking, sales analysis, and business performance measurement.
• Generate monthly Pareto reports tracking office performance across predetermined categories and key performance metrics. Ensure data accuracy and provide reports to management for operational review and planning

Qualifications:

• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience working with data cubes and creating pivot tables for reporting and analysis.
• Strong analytical and problem-solving skills.
• Excellent organizational skills with attention to detail.
• Ability to manage multiple priorities and follow up effectively on open issues.
• Strong verbal and written communication skills.
• Understanding of inventory management, order fulfillment, and shipment processing.
• Knowledge of gross profit analysis and sales order review processes.

The following experiences are considered a plus:

• Experience in distribution, manufacturing, or supply chain operations.
• Familiarity with ERP systems and order management software.
• Experience coordinating with vendors, warehouses, and customer service teams.

Key Relationships:

• Coordinate and report to the Operations Manager
• Sales Team
• Purchasing Department
• Warehouse Operations
• Vendors and Suppliers
• Customer Service Representatives
• Customers

Position Impact:

This position plays a critical role in maintaining customer satisfaction, ensuring accurate order fulfillment, supporting profitable sales transactions, and providing visibility into backlog and shipment performance across the organization.

Please Note:

• Sponsorship is not available for this role. Applicants who currently hold, or will require in the future, visa sponsorship (e.g., E, F-1/OPT/CPT, H-1, H-2, L-1, B, J, or TN) are ineligible

Why Work for Us?

At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration.

What We Offer:

• Competitive Pay Plans
• Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including:
• Medical, dental, vision, and life insurance
• Paid holidays and vacation
• 401(k) plan with matching contributions
• Healthy Work Environment: We provide a smoke-free, drug-free workplace to ensure a safe and productive atmosphere for all employees.
• Career Growth: We are committed to your professional development, offering numerous opportunities for advancement within the organization.
• An Exceptional Company Culture: Bray is a Privately-owned and operated business with over 30 Years of Engineered Excellence

Join Bray International and be part of a dynamic team dedicated to shaping the future of flow control solutions!

About Bray International:

Founded in 1986 Bray International is a global leader in industrial valves, actuators, and control products, delivering innovative flow control solutions to customers in more than 40 countries. As a privately held company with nearly four decades of engineered excellence, Bray has built a strong reputation for high-performance products, superior value, and exceptional customer service. Our fully integrated product line serves over 12 diverse industries, meeting the rigorous demands of the process sector with reliability and precision. Driven by a long-standing commitment to excellence, Bray offers the stability of a trusted, privately owned organization that continues to grow through innovation, collaboration, and integrity. Guided by our vision to be the most respected and successful valve, actuator, and controls company in the world, Bray places peopleour employees, customers, and partnersat the heart of everything we do. We pursue progress through continuous improvement, a family-like culture, and an entrepreneurial spirit that shapes the future of flow control solutions.

As a federal subcontractor, Bray International Inc., its affiliates, and subsidiaries comply with the Drug-Free Workplace Act and applicable federal law. Employment is contingent upon a successful background screening and compliance with federal requirements, including drug testing for controlled substances under the federal Controlled Substances Act, which includes marijuana. This requirement applies regardless of state or local marijuana/cannabis laws.

Compensation: The positions range: $25.00/HR- 36.00/HR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.