Collections Agent

Who We Are

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.


The Opportunity

We are seeking a Collections Agent (internally known as our Accounts Receivable Specialist) to join our Finance team at our Middletown, CT office. This role supports the day-to-day management of receivables across our growing service business and partners closely with Operations, Service, and Account Management to keep communication and processes running smoothly.


If you enjoy problem solving, like seeing how all the pieces of the billing and collections puzzle fit together, and get real satisfaction from a clean aging report, you'll fit right in. This is a hands-on role where you will have a clear line of sight between the work you do and Encore's financial health. When cash comes in on time and balances stay under control, you will know you had a direct hand in it. You will be in the mix every day, helping keep cash flowing, customers informed, and internal teams aligned. If you are already the person friends or family ask to help figure out a bill or organize a mess, you'll be in good company.


Here's what your first 90 days could look like in this role:


30 Days:
You will focus on learning Encore's systems, processes, and people. You will complete training in tools such as ServiceTrade, Sage, Esker, and other AR technologies while getting comfortable with our invoicing, remittance, and reporting workflows. You will shadow peers, process payments for invoices, and build a general understanding of the full billing cycle from start to finish. By the end of the first month, the acronyms will start to make sense, and the systems will feel a lot less mysterious.


60 Days:
You will begin partnering with other members of the AR team, contributing to shared workflows and supporting assigned locations. You will assist with collections follow-up, reconcile payments with the Cash Applications team, and collaborate with Operations to resolve billing issues. You will continue sharpening your accuracy, organization, and understanding of Encore's processes while becoming a reliable and proactive team member. At this point, you will start recognizing account names the way other people recognize favorite songs.


90 Days:
You will take ownership of your assigned locations and manage AR responsibilities with confidence. You will communicate directly with customers, handle collections and reconciliations, and maintain accurate documentation within our systems. You will start spotting trends, suggesting improvements, and consistently delivering results that help keep cash flow on track. People will know you as "the person who has the answer" when it comes to open balances.


Beyond:
You will play a key role in refining Encore's AR operations, helping improve efficiency, accuracy, and collaboration as we continue to scale. Your consistency and attention to detail will help set the standard for excellence across the team, and you will have the chance to grow your responsibilities as the business grows.


Key Responsibilities

• Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow-up.
• Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately.
• Identify and escalate uncollectable balances, prepare recommendations for demand letters, agency submissions, or write offs.
• Analyze payment trends to support collections strategy and help reduce Days Sales Outstanding.
• Support process improvements, including automation and reporting enhancements, to make AR operations more efficient.
• Handle accounting inquiries and assist with special projects that support the team's success.
• Approach challenges with curiosity, collaboration, and solution-first mindset.

What You Bring to the Table

Your work centers on turning service work and project activity into clean invoices and even cleaner aging reports. You are the kind of person who would rather catch a messy balance early than chase it months later, and you do your best work when customers, coworkers, and numbers are all on the same page. To do that well here, you will bring:

• One to three years of experience in Accounts Receivable, Collections, or a related accounting role. (Recent graduates with relevant coursework, internships, or transferable experience are encouraged to apply.)
• Understanding of accounting principles and strong analytical skills to interpret and validate financial data.
• Excellent communication and relationship building skills, with the ability to collaborate effectively across teams.
• Proficiency in Microsoft Excel and comfort working within multiple systems.
• Highly organized, detail-oriented, and able to manage competing priorities.
• A proactive mindset and curiosity to learn new processes, tools, and approaches.
• A team-first attitude and desire to grow within a company that values innovation, accountability, and purpose.

What Will Make You Stand Out?

• You have a bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• You have experience in a multi-location, service-based, or construction-related business.
• You have used systems such as Sage, ServiceTrade, Esker, or similar AR tools.
• You have experience working directly with customers on past due balances or payment plans.
• You have a track record of suggesting or implementing process improvements in AR or collections.

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected hourly range between $25 - $28 per hour.

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Beyond the Paycheck

At Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect:

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.

• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.

• Purpose-Driven Work Environment: We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.

• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) - at least twice a year.

• People-Focused Culture : We know our greatest strength is our people. That's why we've built a culture that encourages experimentation, learning, and improving together. You'll have the space to share your ideas and help shape a company that is constantly growing.

• Tools for Success: Access to leading-edge web-based productivity tools.

• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.

• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.

• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

At Encore Fire Protection, we protect people and property, and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, veteran status, status as a protected veteran, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you need a reasonable accommodation at any point during the application or interview process, please let us know at View email address on click.appcast.io.