Application Support Engineer

Job Description

Job Description

As a member of the IT Team at OnLogic, you are responsible for maintaining and enhancing our facilities automation and providing technical support for our core business applications. In this role you will improve our services and provide primary technical support to end users on various issues and problems relating to our internal applications. 

We believe in the power of in-person collaboration and the benefits of a strong workplace community. Therefore, this role requires an onsite presence at our South Burlington, VT office. We encourage candidates who are able to relocate or comfortably commute to apply.

• Enhancing, troubleshooting, and maintaining our global Facility Automation services and Physical Access Control System (PACS).
• Triaging and resolving incoming support requests related to our ERP, CRM, or eCommerce site as needed.
• Developing and running business reports.
• Developing knowledge of the OnLogic products and internal processes.
• Writing effective documentation and training support for systems.

IT/Software: Our IT team touches every aspect of our business and each of our day to day lives here at OnLogic. Made up of software developers, infrastructure and security experts, systems and network engineers and business technology professionals, our IT team is constantly working to improve our internal systems to make our lives easier, while optimizing our website to do the same for our customers. From the technology we use to do our jobs, to the infrastructure that supports the way we build, test and ship our products, our IT team keeps our business running smoothly.

Learn more about Life at OnLogic: -at-onlogic

Requirements

• You have a Bachelor's degree in Computer Science (or related field), or comparable job-related experience and training.
• You have competency in SQL (Postgres, MySQL, SQL Server) including database and query optimization.
• You have competency in Python, with a basic understanding of software best practices.
• You have experience in Internet of Things protocols like MQTT, Zigbee, and BLE, preferably as they are utilized in a Home Assistant implementation.
• You have experience in Facility Automation concepts, such as surveillance, energy savings, A/V, lighting, and climate control.
• You have experience with Physical Access Control Systems.
• You have a basic understanding of CSS/HTML/XML/JSON.

• A people-person and a problem solver.
• Energized by being the first person to dig into an application issue.
• An eager learner to become an expert in our core business IT systems.
• A solution-driver for both technical and non--technical end users.

OnLogic employees have the opportunity to shape our future and drive impactful change. We design and manufacture specialized edge computing solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others fail, and it's our vision to be the first choice in edge computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative, and Independent. We have an open office, open salaries, and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.

Diversity is an essential element of our core values. Not just respecting, but actively embracing a variety of backgrounds, life experiences, and opinions, helps us foster innovation, enhances our problem-solving capabilities, and promotes learning and engagement among the members of our team. We strongly encourage those with diverse backgrounds to apply.

We are committed to providing a safe, inclusive, and harassment-free workplace for all employees. We do not tolerate any form of harassment, discrimination, or bias based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic.

To learn more about our values, our mission and what it's like to work at OnLogic, visit

Benefits

The salary range for this role is $60,000 to $70,000. We determine final compensation based on discussions with applicants and their experience in similar roles. 

• A competitive Salary based upon your experience and the requirements of the role
• A comprehensive Benefits package
• 401k Plan with 3% Employer Contribution
• An Annual Profit Share Bonus 
• Paid Maternity & Paternity Leave, and Short & Long Term Disability
• Opportunity to Participate in our Employee Stock Purchase Plan
• A personal development plan created to help you (and us) grow

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