Customer Project Specialist

Overview Join us as a Customer Project Specialist and take the lead on delivering customer projects that make a real difference. You'll manage everything from planning through execution, ensuring every project is delivered on time, on budget, and to the highest standards. This position is accountable for managing large customer engineered‑to‑order projects in the Water/Wastewater Market Segment to ensure the customer receives the best sales service possible and Schneider Electric’s sales opportunities are maximized. The dollar value of Customer projects can exceed millions of dollars. The project scope typically incorporates complex equipment and can extend over multiple years. The position takes ownership of the customer as the primary order management contact at Schneider Electric. This includes initiating, planning, executing, controlling, and closing customer projects/programs. The individual confirms customer requirements, which includes drawings, specifications, job site requirements, Bill of Material alignment with specifications & clarifies exceptions. The role manages the complete job process from order preparation, through manufacturing release, product shipment, post shipment support, and financial reconciliation. This position is the primary order management contact for the customer and is critical to customer satisfaction, profitability & future business potential. Responsibilities Partner with Field Sales or higher‑level project managers to validate the project’s statement of work and contract terms with the customer. Validate the project schedule for executing the customer’s project order. Update the project plan throughout the life of the project with the customer as a means to validate project progress and changes resulting from customer or internal scope or performance adjustments. Monitor the execution of the customer’s project order, verifying the appropriate execution of the project plan through manufacturing plants, field services, and engineering services. Monitor and control the performance of the customer’s project through its lifecycle. Key activities include task completion verification, project team monitoring, schedule reporting, issue resolution, and contract administration. Lead the closeout of the customer’s project, including financial reconciliation, verification of job site equipment arrival, installation, start‑up, and training support completion. Key Skills Project Management — intermediate level; coordinating resources, timelines, and deliverables across complex customer projects Analytical Thinking — intermediate level; assessing project data to inform decisions and identify improvement opportunities Communication — intermediate level; facilitating clear dialogue with customers, teams, and stakeholders throughout project lifecycles Customer Orientation — intermediate level; ensuring project outcomes align with customer expectations and business goals Decision Making — intermediate level; making informed choices within established policies to keep projects on track Operational Efficiency — intermediate level; streamlining processes to reduce costs while maintaining quality standards Prioritization — intermediate level; balancing competing demands across multiple projects and stakeholder needs Risk Management — intermediate level; identifying and mitigating project risks to protect timelines and budgets Qualifications Applicants must be authorized to work in the United States on a full‑time, ongoing basis. The company does not provide immigration sponsorship now or in the future. Engineering degree, or equivalent experience Experience in the water wastewater industry Product knowledge including medium and low voltage electrical distribution and control equipment Experience using Q2C, SE Advantage, Bridge Front Office and other business systems Ability to coach and guide team members through complex challenges and escalated issues Comfort working independently while maintaining adherence to quality and compliance standards Strategic thinking that connects project execution with broader business objectives Strong relationship‑building skills that create trust with customers and internal partners Benefits Lead meaningful projects that directly impact customer success and organizational performance Work with diverse teams across technologies and geographies in a collaborative environment Grow your career with opportunities to expand your expertise and leadership capabilities Be part of a team that values quality, innovation, and continuous improvement Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well‑being programs, 12 holidays per year, and 15 days of paid time off per year. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits. Equal Opportunity & Diversity Statement Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here. #J-18808-Ljbffr