Dispatch Supervisor

Dispatch Supervisor

We are seeking a hands-on Dispatch Supervisor to lead outbound shipping and dispatch operations in a temperature-controlled warehouse environment. This working leader ensures that all customer orders are accurately picked, staged, verified, and loaded on time while maintaining strict safety, quality, and cold chain standards. This role partners closely with warehouse, inventory, transportation, and maintenance teams to drive operational efficiency and compliance in a fast-paced environment.

Key Responsibilities

• Operational Leadership
• Supervise daily outbound and dispatch operations including dock activity, staging, and trailer loading
• Lead and mentor team members through active floor presence and engagement
• Assign work, monitor productivity, and ensure shipping deadlines are met
• Coordinate dock scheduling and transportation movements (inbound/outbound)
• Communicate effectively with drivers, carriers, and internal departments
• Quality & Compliance
• Verify product, quantities, documentation, and load accuracy
• Ensure all loads meet temperature control and cold chain standards
• Perform outbound quality checks and resolve shipping discrepancies (misloads, shortages, damage)
• Maintain dispatch logs, shipment records, and verification documentation
• Support audits, inventory checks, and compliance inspections
• Enforce company policies, safety standards, and operational procedures
• Team & Administrative Oversight
• Train and onboard new team members
• Manage timecards, attendance tracking, PTO approvals, and payroll accuracy
• Monitor performance and provide coaching to improve efficiency and accuracy
• Participate in daily operational meetings and provide performance updates
• Identify workflow improvements to enhance productivity and reduce errors

• Physical Requirements

• Ability to lift, push, or pull up to 50 lbs at times
• Ability to stand, walk, bend, and move throughout shift
• Ability to operate material handling equipment (forklift/pallet jack)
• Must wear required PPE (freezer suit, gloves, hearing protection)

Who we are looking for: We are seeking motivated and forward-thinking individuals who thrive in collaborative and fast-moving environments. Our ideal candidate has:

• High school diploma or GED required
• 3+ years of warehouse operations experience
• Minimum 1 year of leadership or dispatch supervision experience
• Experience in frozen or temperature-controlled warehouse environments required
• Working knowledge of shipping processes and warehouse management systems (WMS)
• Strong communication and organizational skills
• Proficient in Microsoft Office

Why join NewCold? At NewCold, our people are our most valuable asset. We take pride in our team-oriented culture, where innovation and collaboration are at the heart of everything we do. What we offer:

• A supportive and collaborative environment.
• The opportunity for professional growth in a fast-scaling, international company.
• The chance to have real impact and innovate alongside other bright minds.
• The challenge of transforming the future of cold storage and food logistics.
• A strong commitment to employee well-being.

Whether you're a seasoned expert or just starting your career, NewCold provides the opportunities and challenges that allow you to grow and excel. Ready to turn your curiosity into impact?