Dental Office Manager

Job Description

About the role

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We are looking for an Office Manager who owns the whole practice, front office and clinical, and runs it in true partnership with the doctors. Your number one job is a full, productive schedule: every chair, every provider, every day. You will lead the team, own the results, and build an office that patients and team members want to come back to.

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What you will do

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Drive a full and productive schedule

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• Own the schedule for every provider: dentists, hygienists, and specialists
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• Schedule to daily production goals, not just to fill time slots
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• Review tomorrow’s and next week’s schedules daily, and fix gaps before they happen
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• Fill openings and cancellations the same day, and keep a working short-call list
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• Manage recare, confirmations, and unscheduled treatment so patients don’t fall off the books
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• Make sure patients are scheduled for their next visit before they leave the chair
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• Track schedule utilization, no-shows, and same-day treatment, and act on the trends
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Partner with the doctors

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• Meet with your doctors regularly to align on goals, the schedule, and the team
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• Build schedules around how each doctor works best while holding to production goals
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• Bring the doctors the numbers, problems, and solutions, and make decisions together
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• Support the doctors’ clinical leadership so the clinical and business sides work as one
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Lead the whole team, front and clinical

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• Lead, coach, and hold accountable every team member: patient coordinators, dental assistants, hygienists, and support staff
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• Recruit, interview, onboard, and train in partnership with HR
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• Manage staffing, time and attendance, and payroll approvals
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• Manage staffing call-outs to ensure productive team is available and ready to work.
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• Run morning huddles and team meetings that keep everyone focused on the day’s goals
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• Ensure clinical operations run smoothly: room turnover, sterilization flow, supplies, and staffing to the schedule
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Own the results

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• Own production, collections, case acceptance, and new patient growth
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• Oversee treatment presentation and financial arrangements, and step in on complex cases
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• Manage accounts receivable, insurance follow-up, and over-the-counter collections
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• Resolve patient concerns before they become complaints
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• Ensure compliance with OSHA, HIPAA, and company policies
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• Control supply and operating costs
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What we need from you

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• Ownership of the schedule. You treat an open chair as lost care and lost production, and you don’t go home until tomorrow is full.
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• Doctor partnership. You build trust with your doctors, communicate openly, and work through disagreements directly and respectfully.
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• One team. You lead front and clinical as a single team, with no “front versus back.”
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• Reliability. You are here, on time, and visible. Regular, predictable attendance is an essential function of this job, and your team takes its cue from you.
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• Presence. You lead from the floor, not from behind a closed door.
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• A good attitude. You stay steady and positive under pressure, and your team feels it.
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• Accountability. You hold yourself and others to the standard, fairly and consistently.
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• Professional presentation. You set the standard for professionalism in the office.
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Qualifications

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• 3+ years of dental office management experience
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• Experience leading both front office and clinical team members, including hiring, coaching, and corrective action
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• Proven results driving provider schedules, production, and collections
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• Experience working in close partnership with dentists
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• Strong knowledge of dental insurance, treatment planning, and accounts receivable
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• Experience with Denticon practice management software is a plus
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Physical requirements

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The following are essential to this role and must be met with or without reasonable accommodation:

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• Stand, walk, and move throughout the office for much of the day
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• Sit at a workstation and use a computer and phone for extended periods
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• Speak and hear clearly to communicate with patients and team members in person and by phone
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• See clearly at close range to read screens, reports, and documents
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• Lift and carry office supplies up to [15] pounds
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• Maintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances
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• Work in a clinical setting with exposure to bodily fluids, dental materials, and low-level radiation, following all safety protocols
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• Travel occasionally for meetings and training
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Our hiring process

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• Possible Short video interview you complete on your own time, then interviews with the Regional Manager, Director of Operations and CEO.
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• We contact prior employers for references , including questions about leadership, results, attendance, and dependability. Please be ready to provide at least three professional references, including a prior supervisor.
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• Offers are contingent on satisfactory reference and background checks
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What we offer

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Competitive salary /medical, dental, vision / PTO / 401(k) / leadership development