Receptionist/Front Desk

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

About the Role:
Popilsky Family Optometry is looking for a friendly and organized Receptionist/Front Desk professional to be the welcoming face of our practice in Aptos, CA. This is a fantastic opportunity to join a patient-focused optometry team where your people skills and attention to detail will make a real difference every day. If you thrive in a fast-paced healthcare environment and love helping people, we want to hear from you!

Responsibilities:

• Greet and check in patients with a warm, professional demeanor at the front desk
• Schedule, confirm, and manage patient appointments using practice management software
• Answer and direct incoming phone calls, emails, and patient inquiries
• Verify patient insurance benefits and process billing and co-payments
• Maintain accurate patient records and update demographic information in the system
• Coordinate patient flow and communicate with optometrists and clinical staff
• Handle optical frame and contact lens orders and assist with patient follow-up

Requirements:

• Prior experience in a receptionist, front desk, or medical/optometry office role preferred
• Strong communication and interpersonal skills with a patient-first attitude
• Proficiency in scheduling software and general computer skills (MS Office, EHR systems)
• Knowledge of medical or vision insurance billing and verification is a plus
• Highly organized with the ability to multitask in a busy office environment
• Reliable, punctual, and professional in appearance and conduct
• High school diploma or equivalent required

About Us:
Popilsky Family Optometry is a trusted, patient-centered optometry practice proudly serving the Aptos, CA community and surrounding areas. Our patients love us for our personalized care, thorough eye exams, and friendly atmosphere that makes every visit comfortable. We take pride in building a supportive team environment where staff feel valued and enjoy coming to work each day.