Front Office Coordinator
Part-time
ESSENZA MIND AND BODY LONGEVITY CLINIC
Front Office Coordinator
Who we are
At Essenza, we’re redefining the healthcare experience by combining exceptional medical care with the personalized attention and service of a first-class, luxury experience. Our mission is to help people live longer, healthier lives through timely access to care, collaboration, advanced technology, continued research, and a deeper understanding of human health. Our team brings together leading clinicians, wellness professionals, and healthcare experts who are passionate about delivering innovative, personalized care and creating an exceptional experience for every client. As part of Essenza, you’ll work in a dynamic, collaborative environment where you can expand your skills, learn from experienced professionals, and contribute to innovative approaches to health, wellness, and longevity. We are committed to investing in our team by providing the support, resources, and opportunities needed to grow and succeed. At Essenza, you’re not just joining a healthcare organization—you’re helping shape a more personalized, proactive, and elevated future of healthcare.
Position Summary
The Front Office Coordinator serves as the first point of contact for patients and plays a critical role in delivering seamless concierge level experience. This position combines front-office excellence with clinical support to ensure efficient operations, exceptional service, and smooth patient flow throughout the clinic. The role professionalism, warmth, attention to detail, and the ability to support a premium, membership-based medical practice.
Key Responsibilities
Who we are
At Essenza, we’re redefining the healthcare experience by combining exceptional medical care with the personalized attention and service of a first-class, luxury experience. Our mission is to help people live longer, healthier lives through timely access to care, collaboration, advanced technology, continued research, and a deeper understanding of human health. Our team brings together leading clinicians, wellness professionals, and healthcare experts who are passionate about delivering innovative, personalized care and creating an exceptional experience for every client. As part of Essenza, you’ll work in a dynamic, collaborative environment where you can expand your skills, learn from experienced professionals, and contribute to innovative approaches to health, wellness, and longevity. We are committed to investing in our team by providing the support, resources, and opportunities needed to grow and succeed. At Essenza, you’re not just joining a healthcare organization—you’re helping shape a more personalized, proactive, and elevated future of healthcare.
Position Summary
The Front Office Coordinator serves as the first point of contact for patients and plays a critical role in delivering seamless concierge level experience. This position combines front-office excellence with clinical support to ensure efficient operations, exceptional service, and smooth patient flow throughout the clinic. The role professionalism, warmth, attention to detail, and the ability to support a premium, membership-based medical practice.
Key Responsibilities
- Patient Reception & Check‑In — Greet patients warmly, verify membership status, update demographic information, and ensure a smooth arrival experience.
- Scheduling & Calendar Management — Manage appointment scheduling, cancellations, waitlists, and provider calendars with precision and efficiency.
- Patient Communication — Answer phones, respond to messages, and provide timely, accurate information regarding services, appointments, and clinic policies.
- Membership Support — Assist with onboarding new members, processing renewals, and explaining membership benefits.
- Insurance & Billing Coordination — Collect payments, issue receipts, and support billing workflows (if applicable).
- Medical Administrative Support — Prepare charts, manage forms, process referrals, and assist with prior authorizations as needed.
- EHR Documentation — Enter patient information, upload documents, and ensure accurate, compliant record‑keeping.
- Patient Experience Enhancement — Provide concierge‑level service through proactive communication, hospitality, and attention to detail.
- Office Operations — Maintain cleanliness, manage supplies, coordinate vendors, and support daily operational needs.
- High school diploma required.
- 1–2 years of experience in a medical office, concierge practice, or customer‑service–focused environment
- Familiarity with EHR systems , scheduling software, and front‑office workflows
- Strong communication, multitasking, and organizational skills
- Professional, polished demeanor aligned with a premium patient experience
- Ability to maintain confidentiality and comply with HIPAA and clinic policies
- Willingness to perform light clinical tasks with appropriate training
- Customer Service Excellence and hospitality
- Attention to Detail in scheduling, documentation, and communication
- Team Collaboration with clinical and administrative staff
- Adaptability in a dynamic, patient‑centered environment
- Professionalism and discretion
- Ability to sit, stand, and move between front office and clinical areas
- Ability to lift up to 20 lbs. for office or clinical supply management
- Occasional extended hours based on patient or clinic needs
Vacancy posted 3 days ago
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