Account Support Coordinator

Account Support Analyst

Are you ready to use your billing and contract skills to help drive business success? Do you have a knack for solving problems and making sure customers are satisfied?

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

About our Team:

A lean team of super-smart, super-hard working, local and hybrid colleagues who collaborate closely to produce a valuable service.

About the Role:

The Account Support Analyst supports the organization in achieving revenue goals, ensuring customer satisfaction, accurate billing, process improvement, product setup, user access, and meeting customer invoicing requirements. You will apply your business acumen, multitasking abilities, and effective communication skills across various departments within our company. Flexibility is required to accommodate overtime, including some weekends to meet end-of-month billing deadlines.

Hybrid candidates must be located in either Alpharetta, GA or Boca Raton, FL.

Responsibilities:

• Interpreting contracts within projects to provide setup and billing support for all Risk products we provide.
• Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back-office support.
• Working closely in a team environment building an effective working relationship with the sales teams and internal processing teams such as MBS Accounting, Customer Accounting, Back Office, IADP, Support, Pricing, and Product.
• Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies.
• Compiling data, verify pricing, compute fees and charges contract for billing purposes.
• Implementing all fulfillment related requests in outlined workflow & processes.
• Ensuring accurate completion of all received projects/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled.
• Troubleshooting any billing/invoicing/account set up related inquiries.
• Performing all other duties as assigned.

Requirements:

• Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related accounting software.
• Have customer service, organizational proficiency, adept problem-solving, meticulous attention to detail, strong interpersonal skills, and excellent communication abilities are essential.
• Must have excellent verbal and written communication skills with the ability to convey complex information clearly.
• Have well-developed proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Previous billing experience.
• Strong math and analytical skills.
• Ability to interpret contracts and extract billing-relevant data.
• Experience working with internal systems and cross-functional teams (sales, onboarding, product).
• Possess general knowledge/ability to quickly learn the contract and pricing processes in our back-office systems. Preferred prior experience with RISK products.
• Bilingual candidates preferred.
• High School diploma required.
• Maintain required accuracy rates to ensure fulfilling needs.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $36,700 - $61,300. Geographic differentials may apply in some locations to better reflect local market rates.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact View phone number on click.appcast.io.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.