Customer Service Associate

It's More Than A Job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. How You Create Impact As an Air Logistics Aerospace Customer Care Specialist, you will support a high-touch aerospace customer by delivering a consistent and exceptional customer experience across import and export shipments. You will take ownership of shipment monitoring, proactive communication, and problem resolution while working closely with operational and commercial teams to ensure customer expectations are met and strong service performance is maintained. Own and monitor customer shipments, ensuring requirements and shipment information are communicated accurately across internal teams. Provide proactive updates and maintain frequent communication with customers throughout the shipment lifecycle. Respond to customer questions, feedback, complaints, and escalations; coordinate timely corrective action when issues arise. Collaborate with operational care, revenue care, gateways, pricing, procurement, sales, and other internal stakeholders. Ensure applicable regulatory and compliance requirements are followed. Support customer implementations and ongoing service improvements. Execute spot quotations with a focus on timely response and profitability. Promote Kuehne+Nagel products and digital solutions based on customer needs. Support customer retention and growth while maintaining a strong focus on service quality and profitability. What We Would Like You To Bring You have experience in air logistics, freight forwarding, or logistics and understand the importance of ownership, responsiveness, and clear customer communication. You can manage competing priorities, solve problems efficiently, and work across multiple teams to keep shipments moving and customers informed. 02 years of experience in Air Logistics, freight forwarding, logistics, or a related field. Knowledge of freight forwarding processes and regulations. Strong customer service and relationship-management skills. Strong communication, problem-solving, and conflict-resolution skills. Ability to monitor shipments and identify potential issues before they become larger problems. Ability to manage multiple priorities in a fast-paced logistics environment. Strong collaboration skills and the ability to work effectively across teams. Customer-focused mindset with a strong commitment to service and retention. Commercial awareness with an understanding of profitability and customer growth. * Please note this role is On-site* What's In It For You At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. Who We Are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.