Facilities Maintenance Coordinator

Role Description

Branded Group is seeking experienced, highly motivated Facilities Coordinators to join our Service Operations team. In this role, you will manage emergency and after-hours maintenance requests for national clients while delivering exceptional customer service, ensuring timely response, and driving cost-effective resolutions.

The ideal candidate thrives in a fast-paced environment, excels at problem solving, communicates effectively with clients and vendors, and can successfully manage multiple priorities simultaneously. This position plays a critical role in maintaining seamless operations outside of standard business hours and requires strong decision-making skills, attention to detail, and a strong sense of urgency.

Essential Duties and Responsibilities

• Service Coordination & Work Order Management
  • Manage emergency service requests for national clients and ensure timely resolution.
  • Coordinate service providers, technicians, property managers, and other stakeholders to facilitate successful completion of work orders.
  • Meet client-specific emergency response requirements, typically ranging from two to four hours.
  • Maintain accurate and detailed documentation, notes, and status updates across multiple software platforms.
  • Monitor work orders from initiation through completion, ensuring all required information and documentation are captured.
• Budget Management & Cost Control
  • Review labor, material, and subcontractor costs to ensure pricing accuracy and cost effectiveness.
  • Negotiate vendor pricing and service costs while maintaining strong vendor relationships.
  • Balance client expectations with profitability objectives by maintaining appropriate margins.
  • Obtain multiple vendor quotes when required and evaluate pricing and scope to ensure the best value.
• Client Communication
  • Build and maintain positive client relationships through responsive and solution-oriented service.
  • Escalate service issues, delays, cost increases, and other concerns as appropriate.
  • Maintain accurate schedules, status updates, and service documentation.
  • Provide proactive and professional communication to clients via email, phone, and customer portals.

Requirements

• Fully remote position requiring a dedicated home office workspace.
• Reliable high-speed internet connection is required.
• This is a full-time position, typically requiring 40 hours per week.
• Shifts are generally 8 to 10 hours in length and may be scheduled during the following times:
  • Monday through Friday between 1:00 PM and 5:00 AM Pacific Time
  • Saturday and Sunday on varying schedules
  • Flexibility of working evenings, overnight hours, weekends, and holidays as assigned is required.

Compensation

$26.00 to $38.00 per hour, depending on qualifications and experience.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Pet Insurance
• 401(k) Plan with Employer Matching Contributions
• Paid Vacation
• Paid Sick Leave
• Paid Personal Days
• Paid Holidays
• Fitness Reimbursement Program
• Employee Recognition Programs
• Bonus Opportunities
• Tuition Reimbursement
• Home Office Stipend
• Paid Volunteer Time