Sales Coordinator

Royal Envelope

4114 S Peoria St Chicago, IL, 60609 Tel: View phone number on click.appcast.io View email address on click.appcast.io

Job Summary

The Sales Coordinator plays a pivotal role in delivering a seamless and high-quality customer experience by managing the full lifecycle of customer orders—including accurate order entry, proactive follow-up, and pricing oversight—with precision and care. This role also supports the ongoing maintenance of customer relationships by ensuring responsiveness, consistency, and reliability in all interactions.

Acting as a key liaison between Sales, Production, the Customer, and Shipping, the Sales Coordinator ensures alignment across functions and drives operational excellence.

This position requires a highly organized, detail-oriented professional who thrives in a fast-paced environment, takes ownership of their work, and proactively identifies opportunities to enhance processes and outcomes.

Key Responsibilities

• Own and manage the end-to-end order lifecycle, from order entry through to invoicing, ensuring accuracy, completeness, and timeliness
• Review and validate all order details, including specifications, pricing, and delivery requirements, prior to release to production
• Collaborate cross-functionally to ensure orders are executed in line with customer expectations and operational capabilities
• Monitor order progress, including regular order follow-up, anticipate potential risks, and take proactive measures to resolve issues before they impact delivery or customer satisfaction
• Communicate and implement all terms of the sales contract and company policies (i.e. freight, minimum order, returns, etc.)
• Support onboarding and mentorship of team members, sharing knowledge and reinforcing best practices
• Build and maintain a strong understanding of products, processes, and systems to effectively support both customers and internal teams
• Collaborate harmoniously with internal manufacturing and support staff, throughout the order fulfillment and problem resolution process for customers, including: logistics, quality issues, etc.
• Assist the Account Manager by working directly with customers on pricing, quotations, and order-related inquiries.

Qualifications and Experience

• Associates degree or equivalent combination of education and experience, in print manufacturing
• 2+ years customer service and/or coordination experience in a print manufacturing environment
• Highly organized and detail oriented for a fast-paced environment
• Strong written and verbal communication skills with a proven ability to collaborate effectively across teams.
• Must be able to efficiently manage multiple projects and tasks simultaneously.
• Proficiency in Microsoft Office; experience with ERP systems (e.g., Microsoft Dynamics AX)
• Effective time management skills and ability to adapt quickly to changing priorities
• Strong sense of urgency and follow-through
• Self-motivated, enthusiastic, and high-energy team player who is focused on organizational goals and committed to following established processes
• Can perform independently with considerable latitude for the use of initiative and independent judgment

Benefits

• Comprehensive Medical, Dental, and Health Benefits to support your well-being
• Retirement Plan – A retirement plan to help you plan for the future.
• Bonus – Annual bonus opportunities based on Company performance and/or Individual goals
• Collaborative Culture– A workplace built on communication, integrity, excellence, respect, and teamwork.
• Work-Life Balance – Support for a healthy balance between work and life.

NOTE: This job description in no ways states or implies that these are the only responsibilities of this position. The employee will be required to accept additional responsibilities as deemed appropriate by the Manager.

SupremeX is committed to employment equity and equal opportunity in compliance with all applicable Federal, Provincial, and State legislation in both Canada and the United States. We recruit and promote individuals based on merit and without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other protected characteristic under applicable law.

We welcome and encourage applications from qualified women, men, visible minorities, Indigenous peoples, persons with disabilities, and other underrepresented groups. If you require an accommodation during the recruitment process, please let us know.