Principal Business & Program Operations

Responsibilities Lead operational cadences & reviews that drive Firefly Foundry pre-sales accountability, impact, and execution. Drive clarity on business priorities, strategic roadmaps, and execution plans through rigorous tracking of goals, timelines, and success metrics. Own new business and customer opportunities by coordinating internal and external research and preparation with account teams. Drive consistent delivery of customer pipeline progression through clear communication and coordination across pre-sales and post-sales teams. Collaborate with GTM, Product Marketing, Sales Operations, and Field Enablement to deliver onboarding, enablement, and customer-facing materials that land with clarity and impact. Prepare analytics, reporting insights, and executive-ready narratives for internal reviews and external customer engagements. Serve as a trusted operational and strategic advisor to Firefly Foundry and C&P leadership by surfacing what's working, what isn't, and what needs to change before it becomes a problem. Ensure seamless customer outcomes through tight handoffs and alignment across account teams, Solution Consultants, Creative Technologists, and Product Delivery. Requirements 10+ years in business operations, strategy, sales operations, or related fields. Preferred experience in enterprise SaaS, highly matrixed organizations, and creative & marketing industries. Strong instincts for deal and pipeline dynamics, with experience supporting pre-sales or technical sales organizations. Proactive and self-starting, with the ability to manage priorities, deliverables, and dependencies with accuracy and urgency in a fast-paced environment. Low ego, highly collaborative, and effective at building relationships across sales, product, engineering, and operations. Familiarity with CRM systems, reporting tools, and business intelligence platforms. Strong written and verbal communication skills that resonate with field, customers and executives. Familiarity with generative AI, creative and marketing workflows, and use of tools in everyday work. Maniacal attention to detail and extreme ownership. Flexibility to travel as needed (approximately 25% of the month). #J-18808-Ljbffr Jobtailor