Solutions Engineer

Career Fulfillment & Culture

People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic. Deque's core values are central to our culture of customer satisfaction. Do you share them?

• Innovation with results that matter
• Deliver what you promise
• Can-do attitude
• Open, direct & respectful communications
• We care deeply
• We practice humility

At Deque, you'll work with the best and brightest minds in the industry, sharing best practices, tackling new issues, and uncovering new approaches. Accessibility Consultants at Deque also love their jobs because of the support systems in place.

Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC, WAS, & CPWA certifications issued by the IAAP than any accessibility testing company in the world.

Position Description

For our European customers, we are seeking an engaging self-starter with a love of technology to be our next Solutions Engineer. They should be problem-solvers, be comfortable with front-end UI technologies, and engage directly with customers to help deploy Deque solutions, and be capable of managing multiple customers in parallel. The ideal candidate will have experience in customer implementations, hands-on with UI and scripting technologies, CI/CD pipelines, and a very good understanding of the accessibility software domain and solutions. Ability to engage with customers to understand users, key players, their needs and goals, build custom solutions, and help execute a strategy to achieve customers' goals and expand business.

Primary Responsibilities

• Assist AE's in technical discovery sessions with customers
• Deliver tailored technical demos of Deque products showcasing value mapped to client use cases and business outcomes
• Work with AE's to help create business cases, that focus on ROI, cost savings, value realization and creation
• Led Deque Proof of concepts for all deque products, this involves capturing customer success criteria and mapping it back to deques unique solutions, leading zoom check in calls, helping setup/provision deque POC accounts, monitoring POC utilization, helping setup integrations, build and enable technical champions, training and enablement of deque products to quickly deliver a technical win
• Work and collaborate with Deque Customer Support, Product Management, and R&D to share product knowledge from the field to drive the strategic direction of the deque product suite
• Occasionally attend accessibility conferences, assist with webinars, write blog posts on behalf of Deque to help drive adoption and awareness of Deque products
• Understand and articulate opportunities to improve and optimize results of customer usage and implementation of Deque products, and help build business cases for further investment for upsells and cross-sells.

Requirements

• At least 3 years of experience in pre-sales or post-sales implementation role
• Professional language skills in at least 1 of the French or German languages besides English. This would be the ability to conduct a business and or technical conversation in French or German.
• Deep understanding of UI (web and mobile), front-end technologies (HTML, CSS, JavaScript, etc).
• Deep experience in at least one programming language (Javascript or Node are ideal)
• Good understanding of CI/CD tools like github actions, Azure Devops, Jenkins
• Experience with UI test automation frameworks like playwright, cypress, or selenium.
• Good understanding of SDLC and its components (Think agile, Kanban, Scrum)
• Excellent communication and presentation skills
• Experience with building technical champions, value realization/creation, helping create business cases with AE's
• Good understanding of the accessibility software domain and customers' needs
• Travel up to 30%

About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With over 475,000 extensions installed and over 5,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Job Location

• Remote

How to Apply

• Apply by submitting your resume and a cover letter. Applications without a cover letter will not be considered.

In your cover letter

• Explain your interest in joining Deque and how you align with our Core Values
• Depict key attributes that differentiate you as a candidate

Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required.


Thank you for your interest in joining our exciting company!