ServiceNow Performance Analytics Developer / Reporting Engineer

System Integration Analyst

Our client, an Aerospace and Defense company, is looking for a System Integration Analyst for their remote location.

Responsibilities:

• Design, develop, and maintain ServiceNow dashboards, reporting solutions, and Performance Analytics capabilities across enterprise platform initiatives
• Create interactive dashboards, reports, scorecards, and Performance Analytics indicators to measure and track KPIs such as SLA compliance, resolution time, operational trends, backlog health, throughput, and % complete metrics
• Configure and maintain Performance Analytics indicators, breakdowns, widgets, interactive filters, automated data collectors, and dashboard visualizations
• Partner directly with stakeholders to gather requirements, translate business needs into technical reporting solutions, and provide white glove customer support throughout delivery
• Utilize SQL for backend data analysis, data validation, trend analysis, reporting optimization, and operational insight generation
• Analyze ServiceNow platform data related to Incidents, Requests, Changes, Demands, and operational workflows to identify trends, gaps, and improvement opportunities
• Support operational reporting, executive visibility efforts, and data-driven decision-making initiatives
• Assist with dashboard governance, reporting standardization, and data quality validation across reporting solutions
• Collaborate with Product Owners, developers, and operational stakeholders to support reporting enhancements and analytics strategy alignment
• Develop and maintain reporting documentation, KPI definitions, job aids, and operational guidance materials
• Participate in Agile ceremonies and Jira work management activities as needed
• Support high-visibility initiatives requiring strong communication, responsiveness, and operational follow-through

Requirements:

• Hands-on experience developing dashboards, reporting solutions, and Performance Analytics capabilities within ServiceNow
• Strong knowledge of ServiceNow Performance Analytics including indicators, indicator sources, breakdowns, widgets, interactive filters, and automated data collection jobs
• Strong SQL skills with experience performing backend data analysis and reporting validation
• Experience building interactive dashboards and concise visualizations for operational and leadership audiences
• Familiarity with ServiceNow modules including Incidents, Requests, Changes, Demands, and related operational workflows
• Basic understanding of ServiceNow access controls, permissions, roles, workflows, and development lifecycle processes
• Strong analytical, troubleshooting, and problem-solving skills
• Strong communication and stakeholder engagement skills with ability to operate independently
• Experience working in Agile environments with hands-on Jira usage
• Ability to manage multiple priorities within fast-paced, high-visibility environments

Desired Skills:

• Experience with Tableau or other enterprise reporting/visualization platforms
• Understanding of ITSM and ITOM operational processes and KPI measurement strategies
• Experience supporting enterprise-scale ServiceNow reporting environments
• Familiarity with ServiceNow backend tables, data structures, and reporting optimization techniques
• Experience presenting analytics and operational metrics to leadership and stakeholders
• Strong attention to detail and commitment to delivering high-quality reporting solutions
• Product-minded and customer-focused approach with strong collaboration skills

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities