Account Manager, Club Service

Account Manager, Club Service

Position: Account Manager, Club Service Full Time/Exempt

Department: Ticket Sales & Services

Reports to: Sr. Director, Club Service

Location: Arizona Cardinals (Tempe, AZ) NOTE: Starting 2028, this role will be based at the new Arizona Cardinals Training Facility in north Phoenix, AZ. Format: In-person

Note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of a student or employment Visas (including, but not limited to F-1, M-1, J-1, H-1B, OPT and/or CPT programs, etc.)

Cardinals Organizational Summary: The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home. As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League.

Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

Job Summary

The Arizona Cardinals are looking for an experienced, dedicated, and customer-focused Club Account Manager to join our team. Located in the picturesque state of Arizona, this role offers a unique opportunity to work at one of the fastest-growing organizations in the NFL. The Arizona Cardinals joined the NFL as a charter member in 1920, which makes us the oldest continuously run professional football franchise in the US. The Account Manager, Club Service will be at the forefront of delivering exceptional fan experiences, providing top-tier customer service, and developing meaningful connections with our Club Members. As a significant contributing factor to the overall success of the Arizona Cardinals, your commitment to fan satisfaction will be instrumental in growing our fanbase and fostering lifelong fans.

Primary Job Duties

• Manage and cultivate relationships with assigned Club Members, serving as the primary point of contact for all account needs and ensuring an exceptional member experience.
• Drive annual retention and renewal efforts through proactive engagement, strategic account planning, and value-driven conversations at games, events, out-of-office meetings, and other key member touchpoints.
• Conduct regular business reviews and in-person meetings with members to understand organizational goals, strengthen relationships, and uncover opportunities for account growth.
• Collaborate with leadership and other internal departments to create customized experiences and solutions that maximize member satisfaction and long-term account value.
• Proactively identify at-risk accounts and execute retention strategies to maintain high renewal rates and member satisfaction.
• Identify, develop, and close new revenue opportunities within existing accounts, including seat upgrades, additional memberships, premium seating products, group outings, and hospitality experiences.
• Prospect for new business through referrals, networking, member introductions, and outbound outreach to generate premium seating, season tickets, and group sales opportunities.
• Execute a consultative sales approach to present and sell the organization's full menu of products, including premium seating, season tickets, suites, clubs, hospitality spaces, and group ticket packages.
• Build and maintain a robust pipeline of new business opportunities while consistently achieving individual sales, retention, and revenue goals.
• Meet or exceed established goals related to retention, revenue generation, account growth, prospecting activity, and new business development.
• Utilize CRM systems to document member interactions, sales activities, pipeline progression, and account growth strategies.
• Partner with Ticket Sales, Premium Sales and Service, Corporate Partnerships, and Ticket Office teams to maximize revenue opportunities across all business lines.
• Stay informed on industry trends, competitive offerings, and market conditions to effectively position products and create value for prospective and current members.
• Represent the organization at games, events, networking functions, and community engagements to strengthen relationships and generate new business opportunities.
• Performing Game / Event requirements as needed.
• Other duties as assigned.

Qualifications/Requirements

Education: Bachelor's degree from an accredited college or university, or equivalent experience

Experience: Proven track record of 2-3 years of service and sales experience, or equivalent Experience in the Sports & Entertainment industry preferred.

A positive commitment to providing exceptional customer service

Candidate must have a strong work ethic and desire to build a career in professional sports

Ability to stay organized and finish tasks in a timely manner

Strong communication skills, both verbal and written, and exceptional interpersonal skills

Excellent organizational skills and attention to detail

Proficient in Microsoft Word, Excel, and Outlook

Flexibility to work evenings, weekends, and holidays; hours may vary depending on business needs.

Must complete all pre-employment forms and successfully pass a background check.

Cardinals Benefits/Perks Summary

The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle. Benefits and Perks include, but are not limited to: Health, Dental, and Vision Insurance options; effective the first day of hire 401 (k) retirement option with employer match contribution Paid Time Off Accruals (including sick time accruals) Paid Time Off for most Federal holidays Time off for Maternity, Paternity, Military, and Bereavement MDLIVE: 24/7 medical support Flexible Spending Accounts (FSA) & Health Care Saving Account options Discounts on Cardinals gear & paraphernalia Tuition reimbursement & Professional Growth opportunities Daily free lunch Complimentary season tickets Subsidized gym memberships

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.