Customer Service Representative

Job Description

Job Description

Join Storage Post & Help Shape the Future of Real Estate

Now Hiring: Customer Service Representative – Atlanta, GA
Full-Time | Weekend Availability Required 

Are you passionate about helping people during important life moments—moves, transitions, and new beginnings? Do you enjoy problem-solving and delivering service that truly makes a difference? If so, we’d love to hear from you!

Storage Post is a growing real estate owner/operator of self-storage facilities dedicated to providing secure, convenient, and customer-friendly storage solutions. Our success is built on exceptional service, operational excellence, and a commitment to making storage simple and stress-free for our customers. From first inquiry to long-term storage needs, our team ensures every customer interaction is handled with care, professionalism, and efficiency. Why You’ll Love Working With Us:

• Full Benefits Package – 100% employer-paid Medical, Dental & Vision for full-time employees
• 401(k) + 4% Employer Match – Invest in your future while building your career.
• 24 Paid Days Off/Year – Because work-life balance matters.

The Customer Service Representative plays a vital role as a frontline ambassador for our company. You will manage customer service inquiries, support overflow sales calls, and help customers find the right storage solutions—while upholding the highest service standards.

You will:

• Take ownership of customer inquiries and deliver solutions tailored to customer needs
• Handle inbound customer service calls while maintaining a 95% answer rate
• Monitor support queues and address customer-related issues promptly
• Answer rollover sales calls using provided scripts to ensure a positive experience
• Manage customer credits and assist with claim management
• Identify and report operational issues or gaps in procedures
• Support ad hoc operational projects as assigned by the Call Center Supervisor
• Perform other duties as needed to support the team’s success

You have:

• 2+ years of customer service experience (preferred)
• Flexibility to work varied schedules, including weekends
• A genuine passion for delivering exceptional customer service
• Excellent verbal and written communication skills
• A pleasant, professional phone presence
• Strong time management and organizational skills
• Confidence handling customer concerns and resolving conflicts
• Ability to remain calm and effective in a sometimes high-pressure environment
• A collaborative mindset and ability to work well with others

Ready to help customers find space for what matters most?
Apply today and become an essential part of our customer care team!

Storage Post Terms and Conditions:

1. By opting in to receive SMS/text messages, you agree to receive automated text messages from Storage Post related to job opportunities, application status updates, interview scheduling, and other employment‑related communications.
2. Y ou can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy below.

Privacy Policy:

We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

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