Regional Manager

Regional Manager

About Windstar Lines

Windstar Lines is one of the largest charter motorcoach providers in the Midwest and is based in Carroll, IA with additional locations in Council Bluffs, Cedar Rapids, Des Moines, & Dubuque in Iowa; as well as offices in Las Vegas, NV, Phoenix, AZ, Lincoln, NE, Kansas City, MO, Orlando, FL, Chicago, IL, Rockford, IL, Bloomington, IL, Sioux Falls, SD, and St. Louis, MO. Our company handles a diverse group of clients, that travel anywhere from a short trip across town, to nationwide tours. Our company prides itself on great people providing great service on great equipment. Our mantra is, "Safety First, with Customer Service a Close Second". Visit our website at .

The Role

The Regional Manager is responsible for safety, service, people, and financial results across a group of charter terminals. You'll lead the terminal managers in your region, keep coaches and drivers ready for every trip, and help the region grow.

• Location: Chicago, IL with regular travel to other terminals within the region
• Reports to: Director of Operations
• Type: Full-time, salaried

Responsibilities

• Lead, coach, and hold accountable the terminal managers, dispatchers, drivers, and shop staffs while making safety the first priority
• Keep on-time performance and customer satisfaction high for charter, school, team and tour groups
• Own each terminal's budget, labor costs and P&L, and report results to leadership every month
• Work with maintenance to keep the fleet clean, maintained, and ready to go
• Recruit, hire, and retain CDL drivers, mechanics and all staff
• Build relationships with key customers and work with sales to grow charter and shuttle business
• Share equipment and drivers across terminals to cover busy seasons and large moves
• Visit each terminal in your assigned region and step in to support and solve problems
• Reinforce the company’s culture and Core Values in daily leadership decisions
• Dedication - Committing to exceed our customers’ expectations
• Reliability - Striving to be on time, every time, and deliver worry-free service
• Integrity - Doing the right thing, whether anyone is watching or not
• Versatility – Recognizing that change is normal and having the flexibility and desire to adapt
• Excellence – Aspiring to provide exceptional service by being an innovative, industry-leading organization

Qualifications

Required

• 5+ years in passenger transportation, motorcoach, transit, or a similar operation, including 2+ years managing more than one site or team
• Working knowledge of DOT and FMCSA rules, hours of service and driver qualification files
• A record of managing budgets and hitting safety and service goals
• Strong leadership and communication skills, and calm decisions under pressure
• Travel within the region and to be on call for operational issues
• Valid driver's license and a clean driving record

Preferred

• Class B or higher CDL with a passenger endorsement
• Experience with charter dispatch and fleet maintenance systems
• Bachelor's degree in business, logistics or a related field, or equal experience

Pay, Benefits and How to Apply

Pay: Competitive salary plus performance bonus.

Benefits:

• Health and dental insurance
• 401(k) with company match
• Health savings and flexible spending accounts
• Paid time off
• Paid travel for visits to the terminals in your region