Operations Assistant

Job Title

Pay: From $19.00 per hour

Job Description

Summary

This role is responsible for the daily operations and efficient scheduling of specialty appointments in the community, clinics, and medical records. The position encompasses a Schedule Coordinator role as well as Utilization Review Coordinator.

Primary Functions:

• Scheduling of specialty appointments in the community and coordination of specialty clinics for Pace participants, including coordination of transportation, submission of necessary documentation and confirmation of appointment status.
• Review of medical record requests – requesting medical records from specialty providers on confirmed appointments; updating authorizations for hospitalizations, requesting hospital clinicals.
• Cross training for understanding of all aspects of the Operations Assistant position (Scheduling and Utilization Review)

• Professional communication skills and ability to provide excellent customer service to peers, community professionals, and participants.
• Works closely with providers for efficient processing orders.
• Train department on updates to EMR processes as needed.
• All other duties as assigned.

Skills and Qualifications

Due to data analysis, technical writing, and document control, this position needs to have excellent computer skills. They should know Excel, Word and other supporting quality software.

Needs to be detail oriented and organized. Able to learn new skills quickly, manage their time effectively, and spend a lot of time communicating with other staff members

Core skills:

• Operational knowledge of Excel {Spreadsheet development}
• Customer Service and communication skills
• Experience in PowerPoint, Excel, Word, Outlook

(Education and/or Experience)

• Bachelor's degree in healthcare business management or related field, preferred
• Minimum of 1 year of related experience with the elderly population, preferred

This position requires a background screening through the Care Provider Background Screening Clearinghouse. For information on the requirements, please visit the Clearinghouse Education and Awareness website at

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person