Learning and Development Specialist

Role Description

The role of Learning and Development Specialist will sit within our Human Resources Team, reporting to the HR Business Partner and working closely with other members of the HR team. You will be solely responsible for developing and driving learning & development programs across ISC2, to ensure employees have the skills, knowledge and behaviours to perform effectively in their current and future roles.

As Learning and Development Specialist, you will be responsible for the full lifecycle of training and development activities across ISC2:

• Developing, coordinating, planning, and implementing high-quality learning and development support.
• Providing high quality stakeholder support.
• Working independently, as well as with others, to ensure quality learning and development programmes are created and delivered effectively.

Candidates should be located in or able to work in Eastern Time Zone (EST) with flexibility to accommodate to international training times if/when necessary. This position is not available to residents of California.

Responsibilities

• Develop, organise and deliver quality training to employees from start to finish, including all scheduling, preparing materials and communication.
• Be comfortable with running multiple programs concurrently, being agile to support with requests and changing priorities.
• Deliver all training and learning activities to remote, globally dispersed employees, mainly utilising Webex video meeting collaboration but also in-person training (on occasions).
• Create an L&D calendar of programs, ensuring programs are communicated and delivered on time to deadlines.
• Maintain accurate records of training activities, including updating employee attendance, monitoring completion of training, surveys and analysing evaluation results.
• Identify training and development needs to influence future L&D activities across the organization.
• Manage communications relating to L&D including the L&D Inbox, emails, meetings and communication of training opportunities to employees.
• Prioritise and organise time to deliver multiple tasks with a high level of attention to detail.
• Proactively understand stakeholder needs, seeking to find the best possible solution.
• Work closely and collaboratively within a diverse team, to deliver quality services to our stakeholders.
• Assist as needed with the development of a long-term L&D strategy alongside the HR Business Partner and Senior Director, Human Resources.

Behavioral Competencies

• Self-motivated with the ability to handle and deliver on multiple priorities at once, in a changing environment.
• Detail oriented, with strong follow-up skills, organization skills and the ability to multitask.
• Hands on and resourceful, to ensure work is delivered independently to deadlines with minimal supervision whilst maintaining a high level of quality and delivery.
• Passionate about delivering excellent stakeholder service, with the ability to interact in a cooperative and professional manner with others at all levels.
• A true team player who can work effectively with others, as well as independently.
• Ability to problem solve in a timely manner.
• Ability to handle confidential information with discretion.

Qualifications

• Excellent presentation and facilitation skills; with demonstrated confidence in developing, presenting and delivering training to both an in-person and remote audience.
• Strong presentation and communication skills (written and verbal) in English, with the ability to adapt communication for stakeholders at all levels.
• Solid experience with designing and creating engaging and effective learning materials (e-learning, instructor led and blended).
• Experience building programs from SCORM and curated LMS modules, independently, from start to finish.
• Experience with an LMS System or learning technologies is a must have; experience with ADP LMS and/or Go1 is highly desirable.
• Excellent computer skills including MS Office suite, internet and web applications/navigation.
• Experience conducting surveys, interviews and job analysis as well as experience measuring training effectiveness.
• Change management experience and supporting change through training is desirable.
• Sales team specific training development and delivery, and/or working with a sales enablement specialist, is desirable.
• Experience with adult learning principles and curriculum design is a plus.

Education and Work Experience

• Bachelor’s Degree Level in related subject field, or equivalent experience.
• 5 years’ experience within Learning and Development or Training, with a minimum of 3 years’ experience in a standalone Learning and Development role.
• Had responsibility for delivering and developing L&D or training programmes for employees from start to finish, independently.

Physical and Mental Demands

• Up to 10% travel may be required.
• Work extended hours when necessary.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.