Senior Scheduling Associate

Role Description

The Senior Scheduling Coordinator is a high-level individual contributor responsible for managing complex scheduling requests, mentoring junior staff, and ensuring optimal day-to-day operations. This role serves as a key liaison between scheduling, sales, and operations to uphold service delivery and client satisfaction standards.

The Senior Coordinator must become fluent in ReporterBase9, Front, Prevail, and Zoom using these tools to manage high-volume communications, oversee workflows, and contribute to team performance and continuous improvement initiatives.

Key Responsibilities:

• Manage high-volume scheduling requests and last-minute changes with minimal supervision
• Oversee inbox management, flag urgent requests, and ensure all emails are responded to within 30 minutes
• Perform quality control on job entries and confirmations across multiple shifts
• Support resource (court reporter) management and retention efforts, including usage tracking and freelance recruiting coordination
• Guide team members on best practices and escalation protocols
• Lead coverage coordination for training schedules, PTO, and emergency backfill needs
• Audit cancellations and status updates for accuracy, reduce late fees, and ensure compliance
• Contribute to onboarding and process training for new team members
• Ensure full compliance with client-specific instructions and SLAs
• Serve as the primary on-call resource during assigned rotations

Qualifications

• 5–8 years in court reporting scheduling, legal services, or operations coordination
• Proven ability to prioritize and problem-solve in a fast-paced, client-focused environment
• Strong leadership, mentoring, and decision-making capabilities
• Excellent written and verbal communication
• Knowledge of industry-specific tools and CRM platforms
• Flexible to work cross-shift and provide on-call support when assigned

Benefits

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs
• Flexible Time Off & Remote Work Options
• Professional Development & Career Growth Opportunities
• Exposure to cutting-edge technology in the legal services industry