AI Business Analyst with Prompt Engineering

Role Description

We are seeking an AI Business Analyst with Prompt Engineering experience to support AI-driven business initiatives and enterprise AI operations.

Qualifications

• Strong business analysis experience in AI, IT operations, automation, software delivery, digital transformation, enterprise support, platform enablement, or SaaS operations.
• Good understanding of GenAI tools and platforms such as ChatGPT Enterprise, Claude Enterprise, OpenAI API, enterprise AI workspaces, and model orchestration concepts.
• Experience with Slack-based support, Zendesk, Jira, Confluence, ServiceNow, or similar intake, workflow, and ticketing platforms.
• Understanding of AI agents, tool calling, prompt behavior, human-in-the-loop workflows, agent lifecycle management, and runtime orchestration concepts.
• Understanding of license management, user provisioning, Okta SCIM, access approvals, enterprise identity workflows, and access governance concepts.
• Ability to convert ambiguous business and AI operations needs into structured requirements, workflows, user stories, acceptance criteria, test cases, and operating procedures.
• Strong process mapping skills for workflows involving users, systems, approvals, exceptions, escalations, and operational support flows.
• Ability to work with technical teams on APIs, integrations, MCP tools, data sources, runtime behavior, and model configuration requirements.
• Experience working in Agile delivery teams with sprint planning, backlog grooming, demos, velocity tracking, and iterative delivery methodologies.
• Ability to write clear process documents, SOPs, runbooks, user guides, support playbooks, and structured operational documentation.
• Strong stakeholder management and communication skills across business users, product owners, engineering, security, governance, platform, and support teams.
• Working knowledge of AI governance concepts including data privacy, access control, retention, redaction, model usage policies, responsible AI, and enterprise governance requirements.
• Comfortable creating structured documentation for agent builds, testing, deployment, operational support, lifecycle management, and release processes.

Requirements

• Gather, analyze, and document business requirements for AI and enterprise operations initiatives.
• Support AI platform operations, automation workflows, and digital transformation programs.
• Collaborate with cross-functional teams including business users, product owners, engineering, security, governance, and support teams.
• Define and document workflows, user stories, acceptance criteria, test cases, SOPs, runbooks, and operational procedures.
• Assist in AI agent lifecycle management, prompt engineering activities, workflow orchestration, testing, deployment, and operational support.
• Support integrations involving APIs, MCP tools, enterprise systems, and AI platforms.
• Ensure adherence to AI governance, data privacy, access control, and enterprise compliance requirements.
• Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and delivery tracking.

Company Description

NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency.