Remote AI-Driven CX TPM: Transform Customer Support
Coinbase
Columbus, OH
- Remote job
Coinbase is seeking a Technical Program Manager for CX Intelligence & AI (CXI) to drive cross-functional execution across CX Ops, CX Programs, Product/Engineering, and Analytics. You will lead strategic roadmaps, own a portfolio of agent tooling and SaaS initiatives, and partner with leadership to align on priorities while leveraging AI technologies. This role centers on transforming Customer Support through scalable, data-driven approaches. #J-18808-Ljbffr Coinbase
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Remote AI-Driven CX TPM: Transform Customer Support in Columbus, OH vacancy
- ...seeking a Technical Program Manager for CX Intelligence & AI (CXI) to own program management... ..., and Analytics. You will help transform Coinbase Customer Support into an AI-powered, highly efficient... .... The role requires 10+ years in TPM/PM roles, proven ability to lead...Remote job
- ...DATA Services seeks an experienced BPO/CX Sales Executive to originate and close large AI‑driven BPaaS and CX deals with manufacturing, retail... ...CPG, hi‑tech, and telecom clients. This remote role requires proven success in transforming outsourcing engagements and developing...Remote job
- ...Senior Services Engagement Director to drive enterprise-scale customer experience transformation and revenue growth. You will own how organizations adopt,... ...role blends sales, services and customer success, shaping AI-enabled journeys that improve loyalty, efficiency and...Remote work
- LifeMD is seeking a strategic, data-driven Director of Customer Experience to lead and scale a remote CX organization. You will implement AI voice and chat tools, create data-driven performance cultures, and deliver concierge-level experiences that boost loyalty and growth...Remote job
- LifeMD, Inc. is seeking a strategic Director of Customer Experience to lead a remote CX organization, driving loyalty and growth through AI-enabled tools and data-driven performance. You will report to the SVP of Operations & Patient Experience and translate executive strategy...Remote job
- ...company in Los Angeles seeks a Director of Customer Experience to lead support operations and implement an AI-first approach. The role involves scaling a CX team, designing automated workflows,... ...environments, particularly with AI-driven systems and managing offshore teams....
- ...with expertise in business process transformation and AI-enabled optimization. This... ...a focus on developing scalable, customer-centric operating models. The role... ...identifying opportunities for AI-driven automation. Flexibility for remote work is provided, making this an...Remote work
- ...DATA is seeking an experienced BPO/CX Sales Executive to drive transformative outsourcing deals across Manufacturing... ..., Telecom and related sectors. This remote role targets Fortune 1000... ...executive stakeholders to position AI-first BPaaS solutions. The candidate...Remote work
- ...possess over 15 years of BPO sales experience and a proven track record in transformative customer experiences. This position offers the flexibility of remote work and is pivotal in positioning AI-driven services for significant industry impact. #J-18808-Ljbffr NTT Data...Remote job
$248k - $351.2k
...Fortune 100, Airtable transforms traditional data... ...automation and AI features to redefine... ...Transformation & Customer Success to lead our... ..., full-time remote configuration open... ...conventional customer support model away from passive... ..., builds data-driven playbook systems,...Remote workPermanent employmentFull timeFlexible hoursShift work- ...is seeking a senior leader to shape our AI-driven business operations offering. You will... ...guide global organizations through complex transformations, working in a hybrid role with travel... ...across diverse functions. This is a remote leadership position with travel expectations...Remote job
- NTT DATA Services is seeking a remote Sales Director for Hi Tech in the United States. This role focuses on Contact Center/CX/BPO, BPaaS, and AI-enabled transformations, targeting large, complex wins and executive-level stakeholder engagement. The ideal candidate has 10...Remote job
$99.5k - $214.4k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...leading workforce transformation in the agentic era? You’... ...help customers navigate AI-driven transformation by... ...benefits and resources support you to find balance and...Full time- ...Genesys is seeking a Senior Services Engagement Director in the United States (Remote) to own enterprise-scale customer experience transformations and drive measurable value from the Genesys platform. You will shape revenue growth, platform expansion, and long-term success...Remote work
- Vehlo is seeking a Director of Customer Support in Troy, MI to own the end-to-end support... ...efficiency, and drive a metrics-driven culture while leveraging AI to augment human agents. The role requires... ...in a high-growth SaaS environment. Remote/hybrid options may be available....Remote work
- Genesys, a leader in AI-powered customer experience, seeks a Senior Services Engagement... ...Director in the United States (Remote) to drive enterprise-scale CX transformation. Own services revenue, expand... ...teams, design outcome-driven proposals, and negotiate favorable...Remote job
- Moxie is building a full-scope customer support organization—AI self-service, frontline reps, and embedded... ..., helpful answers. You will lead transformation, set SLAs, and partner with Product... ...align with company priorities in a remote-first environment. #J-18808-Ljbffr...Remote work
- Quest Analytics seeks an AI Intelligence Consultant to transform how we work by identifying challenges and delivering practical AI-driven solutions. You’ll partner with leaders to break down... ...Client Services operations and customer experience. #J-18808-Ljbffr Quest AnalyticsRemote job
- Cribl is seeking a start-to-mid career Customer Operations Associate to own professional service operations and drive... ...programs using Gainsight and contribute to AI tool development for automation. This remote-first role requires strong communication, organizational...Remote job
$140k - $175k
...in New York is seeking a Director to lead Customer Experience Operations. This role involves... .... Responsibilities include leading AI-enabled servicing, ensuring compliance, and... ...operational efficiency. This position offers a remote-first option with an annual pay range of...Remote job- ...seeking a Senior Specialty Client Partner for Oil & Gas to lead strategic client engagements, focusing on data, analytics, and AI-driven transformation in the US market. The role emphasizes building trusted partnerships with senior client leaders and guiding data-driven...Remote job
$141k - $229k
...other. Our success is driven by curiosity, courage and customer obsession. The... ...customer experience (CX) transformations and the executives... ...innovation amid the rise of AI and volatility. You... ...given the tools, support, and runway they... ...; CT - Connecticut Remote; Chicago, IL;...Remote workTemporary workFor contractors- ...Inc. is seeking an experienced Enterprise CX Specialist to manage a portfolio of large... ...deliver measurable outcomes through Nextiva's AI-powered Unified-CXM platform. The role... ...complex organizations, and delivering long-term customer value with collaboration across #J-18808-...Remote job
- Capgemini is seeking a Customer Experience (CX) Solution Architect - Google Cloud in New York. In this hybrid role, you will lead the technical strategy and architecture for AI-driven CX transformations, ensuring a successful delivery across various platforms. Your responsibilities...
- A leading consulting firm is seeking a CX Presales Lead for the Insurance or Healthcare & Life... ...strong technical background in Conversational AI and CRM tools, aiming to enhance customer experiences and drive transformation initiatives. #J-18808-Ljbffr Inizio Partners Corp
- ...for commercial cleaning and security guarding. This is a transformation role focused on AI, data intelligence, and modern SaaS workflows across... ...collaborate with Engineering, Design, GTM, and Finance to deliver customer value and profitability. #J-18808-Ljbffr Jobleads-USRemote job
$141.93k - $177.41k
...is looking for an experienced AI operator to lead the strategy and execution of AI-powered customer experience. This role will involve... ...for hybrid work with flexible remote options. This role offers a... ...opportunity to influence Brex’s CX landscape significantly. #J-18...Remote workFlexible hours$99.5k - $214.4k
...Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...leading workforce transformation in the agentic era? You'... ...customers navigate AI‑driven transformation by aligning... ..., vision, mental health support, paid parental leave,...- ...Supplier Enablement & Transformation Specialist... ...and deliverables Support supplier enablement... ...drive supplier and customer behavioral adoption... ...leveraging AI tools and data to... ...and recommend data-driven actions Research... ...individual projects, remote collaboration is a...Remote workPermanent employmentFull timeContract workInternshipWork at officeWorldwideFlexible hours
- Hover seeks a Senior Customer Experience Operations Manager to steer a... ...leadership, and guide the shift to AI-first triage in chat and email... ...incentives, collaborate with CX leaders, and ensure knowledge content... ...as Hover expands with AI-driven workflows. #J-18808-Ljbffr HOVERShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote AI-Driven CX TPM: Transform Customer Support. Be the first to apply!
Related searches
- senior devops engineer remote Columbus, OH
- medical coding remote Columbus, OH
- remote medical coding supervisor Columbus, OH
- remote virtual Columbus, OH
- remote contract attorney Columbus, OH
- clinical data manager remote Columbus, OH
- administrative assistant remote Columbus, OH
- online remote Columbus, OH
- remote junior web developer Columbus, OH
- remote work no experience Columbus, OH


