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Remote AI-Driven CX Services Director

Genesys

Genesys is seeking a Senior Services Engagement Director in the United States (Remote) to own enterprise-scale customer experience transformations and drive measurable value from the Genesys platform. You will shape revenue growth, platform expansion, and long-term success across high-value accounts, translating strategy into tangible outcomes that improve loyalty and digital engagement.

You will lead cross-functional teams across sales, services, and customer success, negotiating agreements and

#J-18808-Ljbffr
Vacancy posted 11 hours ago
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