Scheduler

Job Title: Scheduler II
Location: Hybrid, 5099 Commercial Circle Ste 205, Concord, CA 94520
Schedule: 5x8-Hour (09:00 - 17:00) weeks]
Sutter Provides all Equipment


Requirements:


HS diploma or equivalent education/experience
1+ year of recent scheduling, clerical, dispatch, call center, or healthcare administrative experience
Experience coordinating high-volume schedules with rapidly changing priorities
Ability to schedule next-day patient visits based on clinician coverage, productivity, and drive time
Experience responding to same-day visit requests, hospital discharges, and new referrals
Experience coordinating with patients, families, physicians' offices, clinicians, and internal departments
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Ability to protect PHI and follow privacy, safety, regulatory, and department procedures
Ability to work independently and manage multiple tasks in an interrupted environment


Preferred Requirements:


Experience in home health or centralized healthcare scheduling
Experience in call center, dispatching, routing, or logistics-based workflows
Knowledge of medical terminology, diagnostic tests, surgeries, consultations, and procedures
Experience supporting high-volume branch or patient census workflows
Strong written and verbal communication skills
Ability to prioritize assignments and meet deadlines within standardized procedures


Summary / Duties:
Scheduler II will support Sutter Care at Home's centralized home health scheduling operations in Concord. The role ensures patients requiring next-day visits are scheduled appropriately while balancing clinician coverage areas, productivity expectations, and drive time. Daily responsibilities include maintaining service schedules, answering phones, coordinating with patients, physicians' offices, clinicians, and internal departments, and updating required documentation. The scheduler will respond to changing priorities such as same-day visit requests, hospital discharges, new referrals, coverage gaps, and schedule adjustments. Success requires strong organization, rapid decision-making, attention to detail, and the ability to manage high-volume logistics in a frequently interrupted environment. This is a hybrid, non-patient-care scheduling function focused on efficient clinician routing, timely patient coverage, compliance, and PHI protection.