Service Desk Coordinator

We are hiring Service Desk Coordinator!

Role: Service Desk Coordinator


Supporting: Large Financial Services Client


Location: Pensacola, FL (Hybrid)


Assignment Type: Contract Only


Duration: ~46.5 months


Role Overview: Join a fast-paced, 24/7 Service Desk team supporting enterprise technology operations for a leading financial services organization. This is a great opportunity to build hands-on IT support experience, work across multiple systems, and be the first line of impact helping internal teams stay productive. If you thrive in a high-energy environment, enjoy problem-solving, and want to grow your IT support career, this role offers strong exposure and development.


Key Responsibilities:

• Respond to inbound calls to provide technical support and troubleshooting
• Support users via web queues, email, and outbound communication
• Troubleshoot and resolve technical issues using available tools and resources
• Document incidents, requests, and resolutions accurately across systems
• Escalate issues outside of scope when necessary
• Attend team and mentor meetings to support ongoing development
• Follow established policies, procedures, and service desk best practices
• Maintain high service levels and contribute to overall team performance

Qualifications:

• Basic knowledge of IT concepts and troubleshooting processes
• Strong communication skills (written and verbal) with a customer-first mindset
• Ability to multitask and work efficiently in a fast-paced environment
• Strong organizational and time management skills
• Ability to work both independently and as part of a team
• Experience with ticketing tools or systems (ServiceNow preferred)
• Prior call center or customer support experience is a plus
• 3+ years of Tier 1 support experience preferred

Compensation and Benefits: The pay rate for this position is between $20.00 and $26.25 per hour. Please note that the final rate may be contingent on experience and other factors.


This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


Apex uses a virtual recruiter as part of the application process. Click here for more details.


If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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