Medical Receptionist / Office Manager

Job Description

Job Description

We are looking for a friendly, organized, dependable, and proactive Medical Receptionist / Office Manager to join our naturopathic clinic. This role is ideal for someone who enjoys helping patients, thrives in a busy healthcare environment, and takes pride in keeping the clinic running smoothly. A person who has a passion for natural, functional & regenerative medicine is a plus.

This position combines hands-on patient care and front-desk responsibilities with office management and daily operational support. We are looking for someone who wants a career, not just a job. The ideal candidate has excellent communication, organization, multitasking, and problem-solving skills. They should be comfortable balancing multiple priorities while providing exceptional customer service and creating a warm, welcoming experience for every patient.

Responsibilities

• Greet patients warmly and provide excellent, compassionate customer service.
• Check patients in and out and manage appointment scheduling.
• Answer phones, respond to messages, and assist patients with questions and requests.
• Collect copays and other patient payments accurately.
• Verify insurance information and assist with insurance-related tasks.
• Process and send patient referrals.
• Organize and coordinate peer-to-peer with providers.
• Room patients and prepare them for their appointments.
• Help maintain an efficient flow of patients throughout the clinic.
• Coordinate and oversee daily front-office operations.
• Maintain accurate patient records and ensure information is entered correctly.
• Communicate effectively with providers and clinical staff to support patient care.
• Keep exam rooms, reception areas, and other clinic spaces clean, organized, stocked, and welcoming.
• Monitor office supplies and help ensure the clinic has what it needs to operate efficiently.
• Assist with resolving day-to-day office issues and proactively identify areas that need attention.
• Help maintain and improve office systems, workflows, and organization.
• Maintain patient confidentiality and follow all clinic policies and HIPAA requirements.
• Support providers and staff with administrative tasks as needed.
• Step in wherever needed to help the clinic operate smoothly and provide excellent patient experience.

Qualifications

• Previous experience as a medical receptionist, healthcare front-office, office manager, or similar role preferred but not required. Will train the right candidate.
• A person who has a passion for natural, functional & regenerative medicine is a plus.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Excellent multitasking and problem-solving abilities.
• Comfortable handling copays, insurance information, referrals, and other administrative responsibilities.
• Able to work independently while also being a collaborative team member.
• Professional, friendly, dependable, and positive demeanor.
• Comfortable working in a fast-paced clinical environment.
• Ability to prioritize tasks and stay organized throughout the day.
• Strong computer and administrative skills.
• Knowledge of HIPAA and patient confidentiality requirements.
• Previous experience with electronic medical records (EMR) systems is a plus.
• Availability on Friday afternoons and Saturdays is required.

This position is an important part of our clinic and requires someone who is dependable and committed to being present and engaged during scheduled hours.