Account Manager

Account Manager

New York City Metropolitan Area

*This opportunity is presented by Shift Group on behalf of a high-growth HealthTech SaaS partner.

About the Opportunity

We are partnering with a rapidly scaling software company that is revolutionizing clinical and healthcare operations with intuitive, next-generation technology. We are seeking a highly strategic, data-driven Account Manager to oversee critical client relationships and act as a true consultative partner.

In this role, you will become a product subject matter expert, drive platform adoption, and actively hunt for revenue expansion within your book of business. We back this expectation with an $85,000 Base and a $90,000 - $140,000 OTE , depending on experience. If you have the technical acumen to master a highly configurable platform and the relationship skills to drive aggressive upsells, this is your arena.

Key Responsibilities

• Portfolio Leadership: Act as the primary strategic advisor for assigned accounts, managing complex inquiries to ensure total client satisfaction and long-term retention.
• Revenue Expansion: Leverage a strong growth mindset to proactively identify, negotiate, and close upsell opportunities across your client base.
• Consultative Strategy: Maintain a deep understanding of our partner's specialized software products to provide tailored, high-value workflow recommendations to healthcare operators.
• Data & AI Execution: Analyze client usage data to translate insights into performance-driving strategies, utilizing modern AI tools to build smarter workflows.

Qualifications

• The Experience: 3+ years of professional experience in Account Management, Customer Success, or B2B Relationship Management. Familiarity with HealthTech, SaaS, or the healthcare industry is a strong advantage.
• The Mindset: A data-driven strategist and true self-starter. You are an independent operator comfortable working autonomously in a fast-paced environment.
• The Execution: Exceptional communication, problem-solving, and relationship-management abilities with a relentless attention to detail.
• The Tech Foundation: You have a high technical aptitude, are quick to become an expert in highly technical software platforms, and genuinely enjoy leveraging technology to optimize your day-to-day.

What is Shift Group?

Shift Group is a career platform built specifically for elite former athletes and military veterans. We help experienced professionals translate the traits that made them successful in uniform—discipline, resilience, and leadership—into high-impact business roles.

Through our platform and coaching resources, candidates showcase their track record, connect directly with companies seeking proven talent, and position themselves for leadership and strategic opportunities across business development, strategy, operations, and more.

Why Shift Group?

We’ve navigated this transition ourselves. As former athletes and veterans, we know the value of experience, leadership, and performance, and how to translate that into meaningful business impact.

Shift Group gives you the edge:

• Strategic coaching and guidance to refine your leadership approach and accelerate team impact.
• Tools to showcase your achievements and story in ways that make you stand out to decision-makers.
• Access to a network of companies hiring exclusively former athletes and veterans, including roles not publicly posted.
• The ability to position yourself for leadership and high-visibility opportunities.

The result: experienced professionals who don’t just apply, they get noticed, connected, and hired.

Why isn’t the company name listed?

The companies we partner with do not publicly post these roles. Instead, they work directly with Shift Group to identify and hire from our network.

They come to Shift Group with a clear focus on hiring former athletes and veterans, trusting the caliber of talent we develop and building their teams from this community.

This role represents just one of many opportunities available through our platform. By joining Shift Group, you’ll gain access to a curated set of opportunities you won’t find on traditional job boards.

*Shift Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.