Eligibility Operations Worker- Fairbury

Eligibility Operations Worker – Fairbury (Evergreen) Agency: Health & Human Services – Agency 25 Location: Fairbury, NE Salary: $21.33 per hour (approx) Job Description The Department of Health & Human Services is seeking candidates with a passion for helping people access critical services. Eligible Operations Workers will determine eligibility for individuals within our Economic Assistance or Medicaid programs and support Nebraskans in obtaining food, financial assistance, supportive services, or medical care. What We Can Offer You Stable Employment Opportunity Career Development and Learning Tuition Reimbursement 156% match on first 4.8% contribution to Retirement Plan 13 Paid Holidays Generous Leave Accruals and Benefits Opportunity to be part of a caring organization Flexible Schedules Job Duties As an Eligibility Operations Worker, you will undergo 6–8 weeks of paid training to determine eligibility for individuals within our programs. Daily responsibilities include reviewing applications, verifying or updating financial and demographic information, and communicating changes via electronic, phone, or in-person exchanges. In Customer Service Centers, you will also use call center software and automated telephone systems. Requirements / Qualifications Minimum Qualifications: 24 semester hours of post–high-school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field; OR experience in customer service, determining eligibility for public assistance, processing financial loan applications, medical or unemployment insurance or rehabilitation claims, or unemployment services; OR a combination of education and experience in any of the above areas. Preferred Qualifications: Experience in human services, case management, or determining eligibility for financial assistance programs. Knowledge, Skills & Abilities Knowledge of customer service principles, interviewing practices, and sociological conditions that influence human behavior. Strong skills in using Microsoft Office (Word, Excel, Outlook) and navigating multiple computer programs simultaneously. Ability to show empathy and respect, work independently, meet deadlines, protect confidential information, interpret and apply program regulations and policies, and exercise critical thinking and independent judgment in determining eligibility. Ability to maintain positive working relationships, and effectively communicate orally and in writing. Benefits In addition to the offer above, we provide a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities. Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics. #J-18808-Ljbffr State of Nebraska