Help Desk Analyst

We are looking for a Help Desk Analyst , based in Culver City, CA to work on a short-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California

Our client's mission is to make financial advice better and more accessible for everyone. They are building a revolutionary platform for financial advisors and their clients to remove the friction from investing and reduce the barrier to entry into wealth creation and management.

Responsibilities

• Diagnose and resolve advanced hardware, software, network, and application issues that require more depth than entry-level support.
• Manage user accounts, permissions, and security groups in Identity and Access Management systems and Active Directory.
• Monitor office network performance, configure network hardware, and troubleshoot VPN-related issues.
• Handle device imaging (e.g., Jamf, Intune), set up new workstations, and manage physical and virtual server resources.
• Maintain detailed documentation of issues in Jira Service Management, create knowledge base articles, and provide detailed RCA for recurring issues.
• Act as a bridge between L1 support and systems administration/engineering teams, handle escalated tickets and collaborate on major incidents.

Requirements

• Advanced Level of English.
• 4+ years of experience as a Help Desk Analyst.
• Experience providing Tier 1-2 helpdesk support, troubleshooting hardware, software, network connectivity, and user access issues.
• Experience managing new hire onboarding and employee offboarding, including account provisioning, access management, device deployment, and asset recovery.
• Experience with device setup, endpoint deployment, and IT asset management in a corporate environment.
• Experience with basic Okta provisioning/deprovisioning, group management, and application access administration.
• Experience supporting conference room AV systems, Zoom Rooms, and meeting technology.
• Experience with internet security tools and data governance.
• Experience in network management with understanding of TCP/IP protocols and LAN/WAN configuration.
• Strong knowledge of Google Suite, Office 365, Okta, AWS, Zoom, and Active Directory.
• Experience with endpoint device management tools such as Jamf, Kaseya VSA, MS Intune.
• Strong experience supporting and managing macOS devices in a Mac-first environment, including deployment, troubleshooting, and lifecycle management.
• Experience integrating IT systems via APIs to streamline automation, and improve support efficiency.
• Confidence in using AI/low-code (OktaWorkflows, n8n, Claude Code, Glean) tooling to automate manual tasks.
• Strong knowledge of information technology, computer systems, applications, and networking.
• Experience using Google Workspace, Okta, Kaseya VSA, and Jira Service Management.
• Strong communication, interpersonal, organizational, and coordination skills.

Bonus Points

• Bachelor's Degree in Computer Science, Systems Engineering or related fields.
• knowledge of Cisco Meraki network management.
• Experience supporting Windows/PC endpoints.

What we offer

• Long term positions
• Compensation in USD
• Paid time off
• Cool clients and products
• Work with great engineers

4tech