Quality Technician

Site SQA Engineer/Technician

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Ready to tackle the challenges of the vehicle of the future? Join Valeo and revolutionize the comfort and well-being of all passengers!

The Quality Technician is responsible for the administrative activities associated with processing warranty claims and resolving customers' concerns on product failures.

You Will:

• Service/repair/replace HVAC systems on buses when required
• Work closely with the Valeo TCV (Thermal Commercial Vehicles) Engineering and Quality teams to address customer concerns
• Perform Quick Response Quality Control process to support continuous improvement Initiatives.
• Maintaining a permanent dialogue with quality staff at the customer site
• Constantly communicating customer expectations to site
• Conduct full maintenance training courses on various heating, ventilation and air conditioning systems for transit bus and school bus systems to mechanics, technicians and management teams
• May train other team members on various maintenance practices for the various systems offer by Valeo TCV
• Meet regularly with the North American Service Manager to provide status on completed work
• Attend internal meetings as needed
• Complete field service and training reports and file with North American Service Manager timely and accurately
• Follow standards and work instructions and support the creation of standards when needed
• Ensures compliance with all safety procedures and standards including, but not limited to, performing tasks safely, wearing required personal protective equipment, maintaining a clean working area and implementing safety improvements
• Escalate challenges and impediments to meeting customer's expectations.
• Maintain highest security protocols to keep sensitive and protected customer and or company information confidential and secured
• Maintain professional and positive relations with team members.
• Comply with all company conduct rules

You Should Have:

• High School Diploma or GED (college degree is preferred)
• Work experience with repairs of automotive heating and air conditioning units
• Work Experience with root cause analysis quality systems preferred
• Knowledge of 600V + electrical systems or ability to read a wiring diagram
• Ability to read technical drawings and prints
• Demonstrated ability to communicate effectively
• Detail oriented and accurate
• High degree of accountability and ownership
• Strong organization skills
• Proficiency in computer software- Microsoft Office, Google, etc.
• Ability to work in a team environment
• Able to work independently with minimal supervision
• Demonstrated ability to satisfy customers